Slot Guest Services & Rewards Concierge

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Graton Resort & Casino in Rohnert Park, California seeks a Rewards Club host to deliver friendly guest service on the slot floor and manage rewards enrollment. You will handle payouts, verify IDs, and ensure accurate documentation while maintaining asset protection and confidentiality.

The role requires clear communication, adherence to procedures, and proactive guest engagement to promote rewards enrollment and guest satisfaction on shifts that cover casino operations.

Qualifications

• Experience in guest-facing roles preferred.
• Knowledge of the Rewards Card program is required.
• Ability to handle cash payouts and transactions.
• Strong communication and problem-solving skills.

Responsibilities

• Provide friendly, efficient service to guests on the slot floor.
• Process hand pays, jackpots, and payouts per policy.
• Verify guest identification and tax documents.
• Explain and enroll guests in the Rewards Card program.
• Maintain cash handling with confidentiality and asset protection.
• Coordinate with Slot Technicians, Security, and Supervisory staff for malfunctions or guest concerns.
• Keep work areas clean, safe, and organized.
• Inform shift management of guest needs and events.

Skills

Customer service

Cash handling

Communication

Rewards program knowledge

Job description

Graton Resort & Casino in Rohnert Park, California seeks a Rewards Club host to deliver friendly guest service on the slot floor and manage rewards enrollment. You will handle payouts, verify IDs, and ensure accurate documentation while maintaining asset protection and confidentiality.

The role requires clear communication, adherence to procedures, and proactive guest engagement to promote rewards enrollment and guest satisfaction on shifts that cover casino operations.