Luxury Front Desk Concierge

Four Seasons; Minneapolis (MN); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Health insurance

Vision insurance

Holiday pay

Vacation pay

Daily meals

Job summary

Four Seasons Hotel Minneapolis is hiring a Front Desk Receptionist to welcome guests, handle registrations, and explain accommodations. You will establish payment methods and provide personalized recommendations to ensure guest satisfaction.

The role requires at least 2 years in a front office, strong English skills, and the ability to multitask. Expect irregular hours, including weekends and evenings, with comprehensive employee benefits for full-time staff.

Qualifications

• Minimum 2 years of front office or related work experience.
• High school education or equivalent experience.
• Reading, writing and oral proficiency in English.
• Good organizational skills.
• Ability to multitask.
• Attention to detail.
• Ability to work irregular hours, weekends, and evenings.

Responsibilities

• Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest’s room. Issues correct keys to the guest.
• Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Works harmoniously and professionally with co‑workers and supervisors.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
• Assists in coverage of Residential Front Office responsibilities and desk coverage.
• Provides basic troubleshooting support for in‑room services such as Internet, TV movies, games and web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

Skills

Front desk experience

Customer service

English proficiency

Multitasking

Attention to detail

Flexibility

Education

High school diploma or equivalent

Job description

Four Seasons Hotel Minneapolis is hiring a Front Desk Receptionist to welcome guests, handle registrations, and explain accommodations. You will establish payment methods and provide personalized recommendations to ensure guest satisfaction.

The role requires at least 2 years in a front office, strong English skills, and the ability to multitask. Expect irregular hours, including weekends and evenings, with comprehensive employee benefits for full-time staff.