Luxury Front Desk Agent – Historic Hotel

The Hermitage Hotel; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness

401(k) plan

Paid time off

Employee meals

Discounts on hotel services

Job summary

The Hermitage Hotel, a landmark luxury hotel in Nashville, seeks a Guest Services Front Desk Agent to welcome guests with warmth and professionalism from check-in to check-out. You will uphold our standards of personalized service and coordinate with departments to ensure a seamless stay for every guest.

Ideal candidates bring experience in guest-facing roles, proficiency with PMS (Opera preferred), and the ability to multitask in a fast-paced, high-touch environment.

Qualifications

• Experience in guest-facing roles, ideally within luxury hospitality or high-end service environments.
• Proficiency in PMS systems (Opera preferred) and front desk operations.
• Ability to multitask effectively, remain calm under pressure, and maintain composure in high-volume situations.
• Availability for flexible scheduling, including nights, weekends, holidays, and special event periods.

Responsibilities

• Greet and assist guests with genuine warmth and professionalism, ensuring each interaction reflects luxury hospitality excellence.
• Manage check-in and check-out procedures efficiently while providing personalized attention to each guest.
• Respond promptly and accurately to guest inquiries, requests, and concerns, anticipating needs to deliver a seamless experience.
• Provide knowledgeable recommendations about accommodations, dining, amenities, and local experiences.

Tools

Opera PMS

Job description

The Hermitage Hotel, a landmark luxury hotel in Nashville, seeks a Guest Services Front Desk Agent to welcome guests with warmth and professionalism from check-in to check-out. You will uphold our standards of personalized service and coordinate with departments to ensure a seamless stay for every guest.

Ideal candidates bring experience in guest-facing roles, proficiency with PMS (Opera preferred), and the ability to multitask in a fast-paced, high-touch environment.