Luxury Front Desk Agent — Create Memorable Guest Experiences

Davidson Hospitality Group; Saint Pete Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav)

Job summary

The Don CeSar, a landmark on St. Pete Beach, is seeking a friendly Front Desk Agent to warmly welcome guests from arrival to departure.

You will create a memorable first impression, assist with efficient check-ins, resolve questions with professionalism, and maintain a neat, organized reception area. This role requires superb communication, cash handling, knowledge of local attractions, and teamwork across departments to ensure seamless guest experiences.

Qualifications

• Previous experience in customer service, preferably in hospitality
• Excellent communication and interpersonal skills
• Cash handling experience required
• Ability to stay calm under pressure and resolve issues
• Proficiency with hotel property management software
• Strong organizational and multitasking abilities
• Flexible availability including evenings, weekends and holidays
• High School diploma or equivalent

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication

Cash handling

Multitasking

Attention to detail

Education

High School diploma or equivalent

Tools

Property Management System (PMS)

Job description

The Don CeSar, a landmark on St. Pete Beach, is seeking a friendly Front Desk Agent to warmly welcome guests from arrival to departure.

You will create a memorable first impression, assist with efficient check-ins, resolve questions with professionalism, and maintain a neat, organized reception area. This role requires superb communication, cash handling, knowledge of local attractions, and teamwork across departments to ensure seamless guest experiences.