Luxury Floor Lead – Operations & Client Experience

Ana Luisa; Brea (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Welcome gift

Job summary

Ana Luisa in Brea, CA is seeking a Floor Lead, Operations to blend leadership with frontline service, ensuring luxury standards on the sales floor and in back-of-house operations. You will coach a high-performing team, optimize inventory, and partner with store leadership to hit KPI targets such as conversion, AOV, and client retention while delivering bespoke client experiences.

The role offers a competitive hourly rate of $27–$29, with benefits and brand perks as part of Ana Luisa's

Qualifications

• 2–3+ years of retail leadership and operations experience, preferably within luxury or premium retail.
• Strong operational and inventory management expertise.
• Proven ability to support sales performance and KPI achievement.
• Passion for fine jewelry, styling, and elevated client experiences.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Shopify, Google Workspace, and inventory management systems.
• Polished communication skills with a collaborative, client‑focused approach.
• Flexibility to work evenings, weekends, and holidays as business needs require.

Responsibilities

• Support and inspire a high-performing team culture rooted in collaboration, accountability, and excellence
• Drive operational efficiency while maintaining the highest standards of inventory accuracy, organization, and loss prevention
• Partner with store leadership to achieve sales goals and key business metrics, including conversion, AOV, UPT, and client retention
• Deliver bespoke service and elevated client experiences that strengthen loyalty and brand affinity
• Maintain exceptional visual merchandising standards, ensuring all displays, pricing, and product presentation align with brand expectations
• Oversee front and back of house operations, including replenishment, shipment processing, inventory audits, and omni-channel transactions
• Serve as a leadership presence on the sales floor by coaching team members, supporting clienteling efforts, and reinforcing luxury service standards
• Partner closely with HQ Operations and store leadership to optimize processes, improve efficiency, and support overall store performance

Skills

Retail leadership

Operational excellence

Clienteling / luxury service

Attention to detail

Tools

Shopify

Google Workspace

Inventory management systems

Job description

Ana Luisa in Brea, CA is seeking a Floor Lead, Operations to blend leadership with frontline service, ensuring luxury standards on the sales floor and in back-of-house operations. You will coach a high-performing team, optimize inventory, and partner with store leadership to hit KPI targets such as conversion, AOV, and client retention while delivering bespoke client experiences.

The role offers a competitive hourly rate of $27–$29, with benefits and brand perks as part of Ana Luisa's