Luxury Fine Jewelry Sales Advisor – Personalized Service

Leap Inc; Boston (MA); On-site; USD 54,443,000 - 68,770,000; Part time

Benefits offered by this job

Commission-eligible

Medical, dental, and vision benefits

Employee Assistance Program

401(k)

Paid time off

Employee discount & wardrobe allowance

Job summary

Leap Inc. seeks a part-time Sales Advisor in Boston to deliver exceptional customer experiences and drive store performance. You will engage with clients, share the brand story, and provide personalized product recommendations in a fast-paced luxury retail setting.

You will support daily sales initiatives, maintain store standards, and contribute to a welcoming, service-driven environment. Commission eligibility and comprehensive benefits accompany this role.

Qualifications

• 1+ years of experience in luxury, premium, specialty retail, hospitality, or another relationship-driven customer service environment.
• Demonstrated ability to build authentic client relationships, deliver personalized service, and contribute to sales goals.
• Strong product storytelling and communication skills, with the ability to educate clients and create meaningful connections.
• Professional and engaging presence with the ability to interact with clients, anticipate needs, and resolve concerns with empathy.
• Highly motivated, collaborative, and able to thrive in a fast-paced, team-oriented retail environment.
• Strong organizational skills and attention to detail, with willingness to support day-to-day store operations and maintain a polished sales floor.
• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace, preferred.
• Flexible availability including days, evenings, weekends, and holidays.
• Ability to stand/walk for extended periods, climb ladders, and lift up to 50 lbs.
• Must be at least 18 years of age.

Responsibilities

• Deliver an exceptional customer experience through authentic engagement and personalized recommendations.
• Provide an elevated shopping experience by understanding needs and delivering thoughtful product solutions.
• Represent the brand with professionalism and enthusiasm, creating memorable experiences.
• Support store sales goals through proactive customer engagement and strong selling behaviors.
• Develop product knowledge to educate customers and build purchase confidence.
• Assist customers throughout their shopping journey from engagement to checkout.
• Maintain a customer-ready environment with visual merchandising, replenishment, cleanliness, and store presentation.
• Assist with inventory tasks, shipments, and daily operational priorities.
• Complete opening/closing procedures and keyholder responsibilities as needed.
• Follow policies and brand standards for a consistent store experience.
• Collaborate with teammates and leadership to achieve store goals and maintain a positive team environment.

Skills

Customer service

Relationship building

Communication skills

Team collaboration

CRM experience

Retail technology

Tools

Endear

Shopify

Slack

Google Workspace

Job description

Leap Inc. seeks a part-time Sales Advisor in Boston to deliver exceptional customer experiences and drive store performance. You will engage with clients, share the brand story, and provide personalized product recommendations in a fast-paced luxury retail setting.

You will support daily sales initiatives, maintain store standards, and contribute to a welcoming, service-driven environment. Commission eligibility and comprehensive benefits accompany this role.