Luxury Fashion Sales Lead & Customer Experience

Marc Jacobs International; Troy (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k matching

Employee discounts

Job summary

Marc Jacobs International seeks a Sales Supervisor for the Somerset location in Troy, Michigan. You will support management with daily operations, drive sales, and coach the team to deliver exceptional customer experiences.

The role emphasizes clienteling, product knowledge, and brand loyalty, with responsibilities to ensure store standards, policies, and procedures are followed, while maintaining a welcoming, inclusive shopping environment.

Qualifications

• 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales, building, and developing client relationships.
• Demonstrated verbal and written communication skills.
• Delivers Excellence and customer-empowered service.
• Flexible to work retail hours including evenings, weekends and holidays.

Responsibilities

• Consistently achieve or exceed individual and store KPIs.
• Lead the sales floor to deliver an outstanding customer experience.
• Open and close the store according to Marc Jacobs procedures.
• Maintain a guest-ready environment and organize stockroom.
• Provide styling expertise and build lasting client relationships.
• Support management with policy execution and team development.

Skills

Customer service

Leadership

Communication

Sales skills

Organizational skills

Tools

POS system

Microsoft Office

Job description

Marc Jacobs International seeks a Sales Supervisor for the Somerset location in Troy, Michigan. You will support management with daily operations, drive sales, and coach the team to deliver exceptional customer experiences.

The role emphasizes clienteling, product knowledge, and brand loyalty, with responsibilities to ensure store standards, policies, and procedures are followed, while maintaining a welcoming, inclusive shopping environment.