Luxury Experiences Lead — VIP Events & Concierge

Newport Beach Automotive Group; Irvine (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life Insurance

Paid Holidays

Flexible Spending Accounts

PTO and Sick Leave

401-K with company match

Job summary

Newport Beach Automotive Group is seeking an Experiential Coordinator to craft luxury experiences for clients spanning Lamborghini, McLaren, Bugatti, and Koenigsegg Newport Beach. This role blends experiential marketing, event planning, luxury hospitality, and concierge-level service.

The candidate will manage VIP events, customer experiences, premium vehicle handoffs, and dealership hospitality while upholding brand exclusivity across interactions.

Qualifications

• 3–5 years of experience in experiential marketing, event planning, luxury hospitality, concierge services, or customer experience.

Responsibilities

• Plan and execute VIP events, vehicle unveilings, driving experiences, and customer appreciation programs.
• Coordinate event logistics, vendors, hospitality, and on-site operations.
• Welcome guests and deliver a personalized, white-glove customer experience.
• Partner with Sales and Service teams to ensure seamless communication and customer care.
• Assist with social media and event-related marketing initiatives.
• Coordinate transportation, appointments, loaner vehicles, and concierge services.
• Prepare and deliver vehicles to luxury standards, creating memorable VIP handoff experiences.
• Conduct customer follow-up and satisfaction outreach.
• Maintain showroom, lounge, and hospitality areas to premium brand standards.
• Travel as needed for customer events and off-site vehicle deliveries.

Skills

Experiential marketing

Event planning

Luxury hospitality

Customer experience

Project management

Tools

Social media

Job description

Newport Beach Automotive Group is seeking an Experiential Coordinator to craft luxury experiences for clients spanning Lamborghini, McLaren, Bugatti, and Koenigsegg Newport Beach. This role blends experiential marketing, event planning, luxury hospitality, and concierge-level service.

The candidate will manage VIP events, customer experiences, premium vehicle handoffs, and dealership hospitality while upholding brand exclusivity across interactions.