Experiential Coordinator

Newport Beach Automotive Group; Irvine (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life Insurance

Paid Holidays

Flexible Spending Accounts

PTO and Sick Leave

401-K with company match

Job summary

Newport Beach Automotive Group is seeking an Experiential Coordinator to craft luxury experiences for clients spanning Lamborghini, McLaren, Bugatti, and Koenigsegg Newport Beach. This role blends experiential marketing, event planning, luxury hospitality, and concierge-level service.

The candidate will manage VIP events, customer experiences, premium vehicle handoffs, and dealership hospitality while upholding brand exclusivity across interactions.

Qualifications

• 3–5 years of experience in experiential marketing, event planning, luxury hospitality, concierge services, or customer experience.

Responsibilities

• Plan and execute VIP events, vehicle unveilings, driving experiences, and customer appreciation programs.
• Coordinate event logistics, vendors, hospitality, and on-site operations.
• Welcome guests and deliver a personalized, white-glove customer experience.
• Partner with Sales and Service teams to ensure seamless communication and customer care.
• Assist with social media and event-related marketing initiatives.
• Coordinate transportation, appointments, loaner vehicles, and concierge services.
• Prepare and deliver vehicles to luxury standards, creating memorable VIP handoff experiences.
• Conduct customer follow-up and satisfaction outreach.
• Maintain showroom, lounge, and hospitality areas to premium brand standards.
• Travel as needed for customer events and off-site vehicle deliveries.

Skills

Experiential marketing

Event planning

Luxury hospitality

Customer experience

Project management

Tools

Social media

Job description

Experiential Coordinator

Department: Marketing
Experience Level: Mid-Level (3–5 Years)
Salary Range: $75,000–$85,000

Position Summary

Newport Beach Automotive Group is seeking a polished, energetic, and customer-focused Experiential Coordinator to create exceptional luxury experiences for clients of our prestigious automotive brands, including Lamborghini, McLaren, Bugatti, and Koenigsegg Newport Beach.

This role combines experiential marketing, event coordination, luxury hospitality, and concierge-level customer service.

The ideal candidate will oversee VIP events, customer experiences, premium vehicle deliveries, and dealership hospitality initiatives while ensuring every client interaction reflects the exclusivity of our brands.

Key Responsibilities

• Plan and execute VIP events, vehicle unveilings, driving experiences, and customer appreciation programs.
• Coordinate event logistics, vendors, hospitality, and on-site operations.
• Welcome guests and deliver a personalized, white-glove customer experience.
• Partner with Sales and Service teams to ensure seamless communication and customer care.
• Assist with social media and event-related marketing initiatives.
• Coordinate transportation, appointments, loaner vehicles, and concierge services.
• Prepare and deliver vehicles to luxury standards, creating memorable VIP handoff experiences.
• Conduct customer follow-up and satisfaction outreach.
• Maintain showroom, lounge, and hospitality areas to premium brand standards.
• Travel as needed for customer events and off-site vehicle deliveries.

Qualifications

• 3–5 years of experience in experiential marketing, event planning, luxury hospitality, concierge services, or customer experience.
• Exceptional communication, organizational, and project management skills.
• Strong hospitality mindset with the ability to engage high-net-worth clientele.
• Professional appearance and customer-first attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work evenings, weekends, and travel when needed.

Preferred

• Experience in luxury automotive, hospitality, private clubs, or luxury retail environments.
• Passion for luxury and exotic automobiles.
• Proven ability to create memorable customer experiences and build lasting client relationships.

Benefits

• Health, Dental and Vision Insurance
• Life Insurance
• Paid Holidays
• Flexible Spending Accounts
• PTO and Sick Leave
• 401‑K with company match

Schedule

• Full-Time
• Dealership Operating Hours: Monday through Friday, 8:00 AM to 5:00 PM