Luxury E‑Commerce & Client Services Advisor

Christian Louboutin; Los Angeles (CA); On-site; USD 35,000 - 40,000; Full time

Job summary

Christian Louboutin is seeking a Client Services & eCommerce Client Advisor for the Americas, supporting the online boutique and five retail locations from its Los Angeles base. You will handle inquiries, process orders, and drive customer satisfaction while meeting sales targets.

Ideal candidates bring 1–2 years in luxury retail or customer service, strong Microsoft Office skills, and a genuine passion for the brand. Multinational or luxury experience and language skills are a plus.

Qualifications

• 1-2 years of experience in Retail/Customer service.
• Intermediate selling experience and clientelling.
• Proficient in all of Microsoft Office/Suite.
• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility.
• Ideal candidate has work experience in medium sized multinational company or luxury business.
• Additional language fluency is a plus.
• Adheres to company policy and confidentiality.
• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable.
• Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity.

Responsibilities

• Resolve and respond to all client inquiries via the Christian Louboutin Call Center including our online boutique.
• Supporting the calls for the five freestanding boutiques in the Call Center.
• Maintain a monthly answering rate of 82% with a three-minute call wait time.
• Process and monitor Omnichannel orders in our OMS system for boutiques, inclusive to the omni-services: Buy-Online-Pick-Up-in-Store, Pick-Up-in-Store, Return-in-Store, and Try-On-in-Store.
• Review and process orders, returns, and exchanges with a focus on communication and updates to the client.
• Proactively seek opportunities to up-sell, clientele, and infuse the CL selling & product trainings into the customer experience. Actively promote digital appointments to further clientele.
• Notify manager of any clerical issues found on the website and/or client services issues.
• Promote response rate for client surveys; maintain a monthly Net Promotor Score equivalent to our KPIs.
• Display creative problem-solving abilities in accommodating clients’ needs, while remaining in line with company policy and systematic capability.
• Offer knowledgeable and professional styling advice to clients with internal product knowledge and achieve team sales targets by maximizing all customer contact opportunities; attend and actively engage in all trainings (Product Knowledge, Launches…).
• Assist with shipping exceptions, post-purchase support, and any logistic needs on behalf of our clients, ensuring a positive and luxurious experience throughout.
• Confidently provide feedback on the online business to help drive sales growth and client retention.
• Ensure all Salesforce activity is properly delegated and managed by oneself and the team; be an expert with the platform and report any issues or suggestions to your manager.
• Partnering with the Americas Care & Repair team to focus on client after-sales (repairs, spare-parts.)
• Communicate company policy to clients when necessary; observe client confidentiality and company policies for data protection and security.
• Support in the training of new hires and/or interns.

Skills

Retail/Customer service

Selling & clientelling

Microsoft Office

Brand passion

Luxury/multinational experience

Language skills

Job description

Christian Louboutin is seeking a Client Services & eCommerce Client Advisor for the Americas, supporting the online boutique and five retail locations from its Los Angeles base. You will handle inquiries, process orders, and drive customer satisfaction while meeting sales targets.

Ideal candidates bring 1–2 years in luxury retail or customer service, strong Microsoft Office skills, and a genuine passion for the brand. Multinational or luxury experience and language skills are a plus.