Luxury Dining Server – Guest Experience Expert

Saks Global; Dallas (TX); On-site; Full time

Job description

Job Description

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in pursuit of the extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and Retail‑tainment initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world’s top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world‑class luxury retailers and real estate assets.

YOU WILL BE: The Restaurant Server serves Neiman Marcus customers in a warm, accommodating, and professional manner consistent with the high standards set by Neiman Marcus.

What You Will Do

• Serve assigned seating section of dining area in a professional and gracious manner
• Utilize thorough knowledge of food, including preparation and culinary terminology, to provide detailed information to customers about menu items
• Leverage knowledge of wine, beer, and spirits, including technical and service procedures
• Interact graciously with the public and handle multiple duties at the same time
• Participate in daily pre‑shift meetings
• Adhere to established accounting procedures for all transactions, including all authorized methods of payment, and maintain knowledge of the POS system
• Execute pre‑shift, post‑shift, and daily and weekly duties as assigned by supervisor
• Perform duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.)
• Clean and maintain restaurant and workstations
• Maintain the highest level of hygiene standards, including but not limited to:
• Keep clean, pressed uniform jacket and accompanying clothing and shoes
• Maintain clean and professionally styled hair and nails to avoid food contamination risks
• Exercise integrity with scheduling
• Punch in before and out after every scheduled shift
• Follow established procedure for schedule and shift changes
• Takes appropriate lunch breaks when applicable, punching accordingly
• Coordinate holiday, vacation, and any time off with management while considering the needs of the restaurant

What You Will Bring

• High school diploma or GED preferred
• Experience in serving food and beverage and following proper table service guidelines
• Ability to work autonomously
• Motivated and results‑driven
• Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
• Thorough knowledge of food, including preparation and culinary terminology
• Ability to interact graciously with the public and handle multiple duties at the same time
• Exceptional customer service and problem‑solving skills
• Win together mentality
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

Benefits and Compensation

Compensation for this role varies by geographic location. The listed range is $21.53 – $26.91 per hour, and actual starting pay will be determined based on work location, experience, and other job‑related factors. This position is also eligible for bonus and long‑term incentive compensation awards.

Benefits: medical, vision and dental insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and various voluntary benefits (e.g., critical illness, hospital, and accident insurance). Additional benefits include a comprehensive employee discount program.