Luxury Dining Server – Create Memorable Guest Experiences

The Maybourne Beverly Hills; Beverly Hills (CA); Presencial; USD 30.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company matched 401(k) plan

Company matched Health Savings Plan

Flexible Spending

Paid Holidays

Paid Time Off

Employee Assistance Program

Free Parking

Employee Recognition Programs

Colleague meals

Colleague Referral Incentive program

Descripción de la vacante

The Maybourne Beverly Hills is seeking a guest-focused server to uphold our luxury service standards across dining experiences. You will greet guests, take orders, and collaborate with kitchen staff to ensure seamless execution, while delivering personalized attention and knowledge of the menu and specials.

A strong emphasis on hospitality, discretion, and relationship-building is essential.

Formación

• Experience providing excellent customer service in a fast-paced environment demonstrating patience and a friendly, professional demeanor.
• Exceptional organization and time management.
• A positive attitude and ability to work well under pressure and collaborate with bussers, cooks, and other staff.
• Knowledge of food service regulation and proper food and alcohol handling procedures.
• Willing to work flexible schedules that include days, nights, weekends and holidays.
• Ability to problem solve and recover service misses.
• Able to perform high-quality work while unsupervised.
• Able to handle money accurately and operate a point-of-sale system.
• High school diploma.

Responsabilidades

• Warmly welcome guests upon arrival.
• Take food and drink orders from guests accurately and with a positive attitude.
• Uphold a friendly and professional demeanour using luxury verbiage and positive body language.
• Strive to connect with and engage guests in a warm and friendly manner.
• Write guests’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Display knowledge of the menu and daily specials, with the ability to make suggestions while taking into consideration dietary needs or restrictions.
• Engage with guests frequently throughout duration of dining experience to ensure satisfaction with meal and service.
• Seek to create memorable moments by recognizing special occasions and celebrations.
• Communicate with the culinary staff to ensure all orders are prepared correctly.
• Resolve problems and guest complaints swiftly and gracefully while using appropriate service recovery procedures and/or involving management where needed.
• Collect payments from tables.
• Performing cleaning duties such as at service station, around kitchen and in dining area as needed.
• Prepare checks that itemize and total meal costs and sales taxes.
• Assist food preparation staff when necessary.
• Responsible for his/her section for cleanness and organization, before during after service

Conocimientos

Customer service

Communication

Professionalism

Multitasking

Teamwork

Educación

High school diploma

Herramientas

POS system

Food & beverage knowledge

Descripción del empleo

The Maybourne Beverly Hills is seeking a guest-focused server to uphold our luxury service standards across dining experiences. You will greet guests, take orders, and collaborate with kitchen staff to ensure seamless execution, while delivering personalized attention and knowledge of the menu and specials.

A strong emphasis on hospitality, discretion, and relationship-building is essential.