Luxury Dining Experience Manager

Churchill-Downs-Inc; Louisville (KY); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Churchill Downs Racetrack LLC seeks an Experience Manager, Luxury Dining to lead and execute guest experience strategies for luxury dining ticketholders. You will oversee race day dining operations and implement programs to enhance satisfaction and retention.

You will collaborate with the Senior Manager and Luxury Seating teams, manage on-site dining experiences, coordinate with partners, train staff, and analyze guest feedback to continuously improve service during Derby season and special

Qualifikationen

• Bachelor’s degree or equivalent combination of education and experience.
• 2-4 years of hospitality or related experience.
• Equivalent combination of education and experience accepted.

Aufgaben

• Lead luxury dining guest experience initiatives.
• Oversee race day luxury dining operations.
• Collaborate with Sales & Ticketing Strategy and service partners.
• Train staff and manage day-of luxury dining operations.
• Develop budgets and monitor expenses for luxury dining.

Kenntnisse

Passion for hospitality

Cross-functional collaboration

Attention to detail

Oral and written communication

Customer service excellence

Time management

Data interpretation

Problem solving

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Excel

CRM systems

Ticketing software

Jobbeschreibung

Churchill Downs Racetrack LLC seeks an Experience Manager, Luxury Dining to lead and execute guest experience strategies for luxury dining ticketholders. You will oversee race day dining operations and implement programs to enhance satisfaction and retention.

You will collaborate with the Senior Manager and Luxury Seating teams, manage on-site dining experiences, coordinate with partners, train staff, and analyze guest feedback to continuously improve service during Derby season and special