Luxury Digital Channel Product Owner

Carey International Group, LLC; Orlando (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Carey International Group, LLC is seeking a Digital Channel Product Owner responsible for defining, prioritizing, and delivering features for the airline’s direct digital channels, including website and mobile web, within an Agile framework to drive direct bookings and luxury customer experiences.

The role acts as voice of the customer, translating objectives into well-defined product requirements, collaborating with UX, engineering, marketing, revenue, and guest experience teams to create

Qualifications

• Bachelor’s degree in Business, Information Systems, CS, or related field.
• 5+ years of digital product management or product ownership experience.
• Experience working in Agile software development environments.
• Strong understanding of digital product development and customer journey design.
• Experience writing user stories and managing product backlogs.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Own the product backlog for the airline’s digital channels.
• Translate strategic digital initiatives into clear product features and user stories.
• Maintain a clear product roadmap aligned with digital commerce and customer engagement strategy.
• Advocate for a customer-first mindset in all product decisions.
• Serve as the Product Owner for Agile development teams, responsible for backlog prioritization and sprint planning.
• Write and maintain high-quality user stories, acceptance criteria, and product documentation.
• Work closely with engineering teams to clarify requirements and ensure successful delivery of features.
• Sprint planning
• Daily standups
• Sprint reviews
• Own key digital customer journeys such as: Travel discovery, Flight search, Booking, Account management.
• Ensure that digital interactions deliver frictionless, elegant experiences consistent with luxury brand expectations.
• Partner with cross-functional teams including Marketing, Revenue management, Guest experience, Loyalty programs, Operations.
• Gather and prioritize business requirements while balancing technical feasibility and customer value.
• Align digital product initiatives with broader commercial strategies.
• Collaborate with UX/UI designers to ensure product requirements align with customer experience goals.
• Validate design concepts against product objectives and technical constraints.
• Champion usability and accessibility standards.
• Use analytics and customer insights to guide product improvements and feature prioritization.
• Monitor key digital performance metrics such as conversion rates and booking funnel performance.

Skills

Digital product management

Product ownership

Agile methodologies

Communication

Stakeholder management

Analytical thinking

Problem solving

User stories writing

Backlog management

Education

Bachelor’s degree in Business, Information Systems, Computer Science, or related field

Job description

Carey International Group, LLC is seeking a Digital Channel Product Owner responsible for defining, prioritizing, and delivering features for the airline’s direct digital channels, including website and mobile web, within an Agile framework to drive direct bookings and luxury customer experiences.

The role acts as voice of the customer, translating objectives into well-defined product requirements, collaborating with UX, engineering, marketing, revenue, and guest experience teams to create