Luxury Department Lead — Elevate Client Experience & Sales

Brobston Group LLC; Cabazon (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Brobston Group LLC is seeking a Department Manager in our California luxury retail environment. You will lead a team of client advisors, drive category sales, and partner with leadership to optimize client experiences and store operations.

You will coach and develop staff, monitor performance, and ensure exceptional service while managing daily inventory and data-driven improvements. This role emphasizes collaboration, adaptability, and a passion for fashion and culture.

Qualifications

• Experience leading teams in luxury retail.
• Track record of achieving sales targets.
• Excellent communication and interpersonal skills.
• Passion and knowledge of fashion, art, or culture.

Responsibilities

• Lead and motivate a team to achieve sales targets and deliver an exceptional client experience
• Set individual and team goals, provide regular performance coaching and feedback
• Recruit, onboard, and develop talent to secure succession plans
• Drive sales and product knowledge for an assigned category, analyze performance and implement action plans
• Manage customer flow, optimize data capture and cultivate long-term client relationships
• Lead store operations in the absence of senior management including opening, closing, and inventory oversight

Skills

Team leadership

Sales targets

Client experience

Communication

Coaching and development

Operational management

Job description

Brobston Group LLC is seeking a Department Manager in our California luxury retail environment. You will lead a team of client advisors, drive category sales, and partner with leadership to optimize client experiences and store operations.

You will coach and develop staff, monitor performance, and ensure exceptional service while managing daily inventory and data-driven improvements. This role emphasizes collaboration, adaptability, and a passion for fashion and culture.