Luxury Sales Consultant

Hendrick Automotive Group; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Employer-paid medical and prescription

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with employer match

Flexible Spending Accounts

Paid vacation

Paid sick time

Personal Observance Day

Employee Assistance Program

Financial wellness coaching

Vehicle, parts and service discounts

Floating holiday

Job summary

Hendrick Automotive Group is seeking a sales-oriented professional for a role at Exotic Cars of the Carolinas in Charlotte. You will greet customers, determine the vehicle needs, explain features, and demonstrate vehicles in showroom or on test drives to drive sales.

Responsibilities include preparing sales paperwork, quoting prices with taxes and discounts, and coordinating delivery. The role requires strong customer service, communication skills, and basic MS Office proficiency to manage

Qualifications

• Prior sales and/or customer service experience desired.
• Intermediate MS Office skills and ability to learn customer management systems.

Responsibilities

• Greets customer and determines make, type, and quality of vehicle desired.
• Explains features and demonstrates operation of vehicle in showroom or on a test drive.
• Computes and quotes sales price, including tax, trade-in allowance, and discount.
• Completes paperwork accompanying vehicle sales, including sales contract.
• Arranges for delivery and registration of vehicle.
• Engages in business development and maintains CSI at company standards.

Skills

Customer service

Communication

Microsoft Office

Education

GED

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Job description

• Meets dealership sales goals.

Education/Experience

Prior sales and/or customer service experience desired.

Exotic Cars of the Carolinas Charlotte
Location: 400 Tyvola Road, Charlotte, North Carolina 28217

What We Offer

• 100% employer-paid medical and prescription coverage (no premium cost to you)
• Dental, vision, short- and long-term disability, and supplemental voluntary life insurance coverage options
• $20,000 basic life insurance at no cost
• 401(k) with employer match (100% of contributions up to $2,000 annually)
• Flexible Spending Accounts for medical and dependent care expenses
• Paid vacation that increases with tenure
• Paid sick time (up to 40 hours per year)
• Personal Observance Day: 8 hours off for a day of cultural, religious, or personal significance
• Employee Assistance Program at no cost, available to your entire household
• Free, unlimited financial wellness coaching through Your Money Line
• Vehicle, parts and service discounts
• Paid holidays, including a floating holiday

Summary

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties And Responsibilities Include The Following

• Meets dealership sales goals.
• Greets customer and determines make, type, and quality of vehicle desired.
• Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
• Suggests optional equipment for customer to purchase.
• Computes and quotes sales price, including tax, trade-in allowance, and discount.
• Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
• Arranges for delivery and registration of vehicle.
• Researches availability of models and optional equipment.
• Engages in business development.
• Addresses customer concerns.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• GED

High School Diploma

• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field Of Study/Work Experience

• Accounting

Automotive

• Business
• Human Resources
• Information Technology

Desired Work Experience

• up to 3 years
• 3-5 years
• 5+ years

Education/Experience

Prior sales and/or customer service experience desired.

Certificates And Licenses

• Valid Driver’s License
• Automobile Salesperson License

Computer Skills

Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Requirements

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal And Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Equal Opportunity

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.