Luxury Customer Experience Specialist, Tier 2

Peacock Alley, Inc.; Dallas (TX); On-site; USD 36,000 - 39,000; Full time

Job summary

Peacock Alley in Dallas, TX is seeking a polished Customer Experience Specialist – Tier 2 to elevate our luxury brand’s service. You’ll be the trusted escalation resource and operational partner supporting customers, retail partners, trade accounts, and internal sales teams in a fast-paced, multi-channel environment.

You'll deliver luxury-level assistance across phone, email, live chat, and in-store channels, manage orders and records in Acumatica and ShipHero, and help drive insights to

Qualifications

• 2–3+ years of customer service experience; luxury goods, retail, or design/décor environment preferred.
• Ability to handle escalated or complex situations with poise and professionalism.
• Strong written and verbal communication skills in English; bilingual a plus.

Responsibilities

• Deliver exceptional support across phone, email, live chat, and in-store channels.
• Escalate complex or unresolved customer concerns to the right teams.
• Process orders, returns, exchanges, and billing inquiries with care.
• Maintain CRM/ERP records and collaborate with sales and operations.

Skills

Customer service

Multitasking

English proficiency

MS Office

Education

High school diploma

Some college

Tools

Acumatica

Shopify

Zoho

MarketTime

Job description

Peacock Alley in Dallas, TX is seeking a polished Customer Experience Specialist – Tier 2 to elevate our luxury brand’s service. You’ll be the trusted escalation resource and operational partner supporting customers, retail partners, trade accounts, and internal sales teams in a fast-paced, multi-channel environment.

You'll deliver luxury-level assistance across phone, email, live chat, and in-store channels, manage orders and records in Acumatica and ShipHero, and help drive insights to