Retail Sales Associate

Peacock Alley; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Peacock Alley is seeking a warm, professional Retail Sales Associate for its Dallas showroom. You will guide customers through our luxury linen collections, offer styling recommendations, and build lasting relationships with repeat clients.

This role emphasizes extraordinary service, product knowledge, and impeccable presentation in a high-end environment. Ideal candidates have 8+ years of on-site luxury retail or high-end customer service experience, strong communication skills, and comfort

Qualifications

• Minimum 8+ years of on-site retail or customer service experience in a high-end market.
• Passion for beautiful products and ability to connect with customers.
• Strong verbal communication and active listening skills.
• Comfort with point-of-sale systems and basic computer tools.

Responsibilities

• Welcome and engage customers with warmth and professionalism befitting a luxury brand.
• Guide customers through collections with knowledge of fabrics, care, and design pairings.
• Offer personalized styling recommendations to build cohesive bedroom and bath collections.

Skills

Customer service

Verbal communication

Active listening

POS systems

Luxury retail

Bilingual English/Spanish

Education

High school diploma or equivalent

Advanced education coursework in design/fashion/hospitality

Tools

Shopify POS

Job description

On-Site Location:

Our Dallas, TX, showroom is located in the heart of the Uptown Dallas in a historic, 100-year-old bungalow at 2711 Fairmount St. Dallas, TX 75201.

Compensation:

Peacock Alley offers a competitive benefits package plus an hourly rate of $21.00 per hour plus commissions.

What We're Looking For :

Our ideal candidate will have a high degree of professionalism and personal presentation consistent with a luxury environment and bring previous demonstrated, successful, on-site retail experience in luxury, home décor, or lifestyle brand environment. This is more than a sales role — you'll be a trusted style advisor, brand ambassador, and hospitality expert, guiding customers through a truly elevated shopping experience. If you love beautiful things, genuinely enjoy connecting with people, and take pride in creating an immaculate retail environment, we'd love to meet you.

• A minimum of 8+ years of on-site retail or customer service experience in a high-end customer market
• A genuine passion for beautiful products and a natural ability to connect with customers
• Strong verbal communication and active listening skills
• Comfort with point-of-sale systems and basic computer tools
• Flexibility to work weekends, holidays, and special events as needed
• High school diploma or equivalent required; Preference will be given to candidates with advanced education coursework in design, fashion, or hospitality and/or candidates who are actively working towards a degree in this industry
• Bilingual (English/Spanish) a plus

The Role

We are looking for a warm, polished, and product-passionate Retail Sales Associate to join Peacock Alley's Dallas showroom.Peacock Alley is a luxury linen and bedding brand celebrated for its exceptional craftsmanship, timeless design, and the finest materials in the world.

What You'll Do

• Welcome and engage customers with warmth and professionalism befitting a luxury brand
• Guide customers through our collections with expert knowledge of fabrics, care, and design pairings
• Offer personalized styling recommendations to help customers build cohesive bedroom and bath collections
• Cultivate lasting relationships with repeat clientele through attentive follow-up
• Achieve individual and store sales goals through consultative, customer-first selling
• Handle returns, exchanges, and inquiries with grace and professionalism
• Process transactions accurately using our point-of-sale system (Shopify)
• Become an expert on Peacock Alley's product lines, materials, and seasonal collections
• Share the brand's heritage and craftsmanship story in a natural, compelling way
• Support visual merchandising and display standards to keep the showroom flawless
• Maintain a beautifully presented, organized store environment at all times
• Receive, tag, and stock merchandise; assist with inventory counts
• Process special orders and communicate timelines to customers
• Support opening and closing procedures and adhere to all loss prevention policies

Peacock Alley is an equal opportunity employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.