Director of Luxury Customer Experience

Restoration Hardware; Corte Madera (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Restoration Hardware in Corte Madera seeks a customer-focused leader to elevate service and sales. You will model RH's vision, train associates on our design point of view, and partner with cross-functional teams to deliver exceptional experiences for luxury clients.

With 4+ years in customer-facing roles and at least 1 year leading teams, you will manage priorities, balance tasks, and drive revenue while maintaining the highest standards of quality and professionalism.

Qualifications

• 4+ years experience in a customer-facing role.
• 1+ years leadership experience preferred.
• Proficiency with Mac or Dell Operating Systems.
• Excellent knowledge of PC applications and order management software.
• Commitment to quality and first-class service.
• Ability to multitask and collaborate cross-functionally.
• Strong interpersonal and leadership skills.
• Excellent verbal and written communication.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication and professionalism.
• Drive customer delight and revenue through elevated product knowledge and service.
• Lead the team in learning the RH design point of view and product assortment.
• Deliver the highest level of service to clients by understanding luxury needs and expectations.
• Foster ownership, accountability and servant leadership.
• Educate and inspire associates to reach their potential in service metrics and career goals.
• Collaborate with cross-functional partners to drive solutions for enhanced customer experiences.
• Identify and resolve complex priorities and performance trends with operational improvements.

Skills

Customer-facing leadership

Mac/Dell OS proficiency

PC applications

Order management software

Communication

Multitasking

Cross-functional partnerships

Problem solving

Service-oriented

Tools

Mac OS

Dell OS

Job description

Restoration Hardware in Corte Madera seeks a customer-focused leader to elevate service and sales. You will model RH's vision, train associates on our design point of view, and partner with cross-functional teams to deliver exceptional experiences for luxury clients.

With 4+ years in customer-facing roles and at least 1 year leading teams, you will manage priorities, balance tasks, and drive revenue while maintaining the highest standards of quality and professionalism.