Luxury Conference Services Manager - Revenue & Clients

The Fifth Avenue Hotel; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

The Fifth Avenue Hotel in Manhattan is seeking a Conference Services Manager responsible for planning and executing guest room blocks, coordinating across departments, and delivering luxury service to maximize revenue and repeat business.

You will market the hotel's services, issue contracts, conduct site visits, and build long-term client relationships, with a focus on upselling and sustainability initiatives.

Qualifications

• Associate's or Bachelor's degree in Hospitality Management, Business, or related field preferred.
• Proven experience in hospitality sales and/or sales management strongly preferred.
• Familiarity with sales and hotel management software (Delphi, Infor, PMS).
• Strong communication, negotiation, and presentation skills.
• Keen attention to detail with a passion for luxury hospitality standards.

Responsibilities

• Maximize revenue by selling all facets of the hotel to new and existing clients.
• Collaborate with Director of Sales and Revenue Management to develop upselling strategies and guidelines to maximize revenue opportunities.
• Liaise with Food & Beverage Department to ensure revenue optimization.
• Use professional sales techniques to negotiate terms and conditions that satisfy both client and internal requirements.
• Develop and conduct sales presentations and site visits to prospective clients.
• Articulate and leverage the unique benefits of the hotel to close sales opportunities.
• Manage existing accounts and execute proactive client re-solicitation to capture future business.
• Manage assigned accounts ensuring all pertinent aspects of solicitation, negotiation, and closing are complete and documented.
• Travel locally to conduct outside sales calls, promote the hotel, and evaluate competitor positioning in the Manhattan market.
• Represent the hotel at industry trade shows and professional events.
• Act as a seamless liaison between clients and hotel operating departments to ensure successful groups and generate repeat business.
• Oversee all billing details for hotel groups which include processing of deposits, credit card authorization forms and effective coordination with Finance Department.
• Coordinate and supervise assigned group business from initial booking through completion, maintaining profitable operations and high-quality service levels.
• Create, review, and revise rooming lists, VIP amenities, and group information for distribution to operational teams.
• Perform additional duties as requested by management, including supporting the broader sales process and responding to inbound leads.

Skills

Sales experience

Communication skills

Negotiation

Presentation skills

Education

Associate's degree in Hospitality Management

Bachelor's degree in Hospitality Management

Tools

Delphi

Infor

PMS

Job description

The Fifth Avenue Hotel in Manhattan is seeking a Conference Services Manager responsible for planning and executing guest room blocks, coordinating across departments, and delivering luxury service to maximize revenue and repeat business.

You will market the hotel's services, issue contracts, conduct site visits, and build long-term client relationships, with a focus on upselling and sustainability initiatives.