Evening Luxury Reservations Specialist

HHM Hospitality; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

The Fifth Avenue Hotel in New York, NY seeks an evening Reservations Agent to deliver personalized luxury service and manage guest reservations. You will collaborate with sales, guest services, butler, concierge, and operations to ensure a seamless process and memorable guest experiences in a 149-room, award-winning setting.

Ideal candidates have luxury hotel reservations or front office experience, strong English communication, and exceptional attention to detail.

Qualifications

• Experience in luxury hotel reservations or front office.
• Strong written and spoken English communication.
• Excellent attention to detail and organization.

Responsibilities

• Assist guests in making reservations during evening hours.
• Provide personalized, Forbes five-star level service.
• Coordinate with sales, guest services, butler, concierge, and operations.
• Enter and update guest information in the reservation system accurately.
• Identify upselling opportunities and support reporting tasks.

Skills

Exceptional customer service

English communication

Attention to detail

Organizational skills

Multitasking

Luxury hospitality knowledge

Education

High school diploma or equivalent

Tools

InFor HMS (PMS)

Job description

The Fifth Avenue Hotel in New York, NY seeks an evening Reservations Agent to deliver personalized luxury service and manage guest reservations. You will collaborate with sales, guest services, butler, concierge, and operations to ensure a seamless process and memorable guest experiences in a 149-room, award-winning setting.

Ideal candidates have luxury hotel reservations or front office experience, strong English communication, and exceptional attention to detail.