Luxury Conference Services Manager – Napa Valley

Four Seasons; Calistoga (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical and dental benefits

Training opportunities

Complimentary accommodation

Complimentary meals

401k retirement plan

Job summary

Four Seasons Napa Valley is seeking a Conference Services Manager (Event Services Manager) to coordinate all requirements for Destination, Incentive, and Group bookings. You will enforce sales terms and guide planners through the process, ensuring client satisfaction from initial contact to final billing.

You will lead planning, negotiate contracts, propose menus and services, and work across hotel teams to execute flawless events.

Qualifications

• Bachelor’s Degree / CMP Certification preferred.
• 2 to 3 years experience directly related to hotel conference services.
• Excellent reading, writing and oral proficiency in English.
• Strong selling and interpersonal skills.
• Strong problem solving skills, ability to handle difficult situations and guests.
• High level of creativity and attention to detail.
• Ability to handle multiple tasks and make decisions in a fast-paced client driven environment.
• Ability to work long and irregular hours, holidays, weekends and evenings.
• Proficiency with MS Word and Excel; email and internet usage.

Responsibilities

• Lead client event planning and sales by creating customized event proposals, negotiating contracts, and recommending menus and services that maximize revenue while meeting client needs.
• Manage event logistics from booking to execution, ensuring all requirements, schedules, room setups, and banquet details are accurately planned and communicated to hotel teams.
• Drive revenue growth through upselling of food, beverage, meeting space, and event services while monitoring budgets, attendance changes, and financial performance.
• Oversee event execution on-site, working closely with banquet, sales, operations, and vendor teams to ensure a seamless guest experience and immediate resolution of any issues.
• Maintain strong client relationships by providing regular updates on room blocks, attendance pick-up, contracts, billing, menu tastings, and other event details throughout the planning process.

Skills

English proficiency

Selling skills

Interpersonal skills

Problem solving

Creativity

Multitasking

Irregular hours

MS Word/Excel

Education

Bachelor’s Degree / CMP Certification preferred

Tools

Golden Sales and Catering Software

Job description

Four Seasons Napa Valley is seeking a Conference Services Manager (Event Services Manager) to coordinate all requirements for Destination, Incentive, and Group bookings. You will enforce sales terms and guide planners through the process, ensuring client satisfaction from initial contact to final billing.

You will lead planning, negotiate contracts, propose menus and services, and work across hotel teams to execute flawless events.