Luxury Conference Services Lead - Elite Event Management

Black Desert Resort; Ivins (UT); On-site; USD 83,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible time away

Employee dining room

Free hotel stay program

Resort discounts

Job summary

Black Desert Resort in Utah seeks a Senior Conference Services Manager to orchestrate large-scale group events from contract to completion, serving as the primary client liaison and coordinating across departments for seamless luxury experiences.

You will lead pre-event planning, BEOs, site inspections and timelines while maximizing efficiency and profitability. Proficiency in Opera, Delphi and MS Office is required; CMP is preferred but not essential.

Qualifications

• 4+ years of experience in conference services, catering, or event planning in a luxury hotel or resort setting.
• Strong knowledge of banquet event operations, group logistics, and luxury service standards.
• Proficiency in Microsoft Office Suite, Delphi, Opera, or similar event management software.
• Exceptional written and verbal communication skills.
• Proven success managing complex, multi-day events and multiple client accounts simultaneously.
• CMP or similar certification preferred but not required.

Responsibilities

• Serve as the primary liaison between the client and resort departments for all assigned group events.
• Lead pre-event planning, including BEO development, site inspections, timelines, and logistics.
• Coordinate all aspects of conference services, including audio/visual needs, banquet setup, décor, and guest accommodations.
• Ensure that all departments are informed and prepared for event execution through timely communication and documentation.
• Attend and lead pre-conference meetings and post-event evaluations.
• Work closely with Sales Managers to ensure smooth turnover from booking to servicing.
• Monitor event profitability by managing costs, upselling services, and ensuring billing accuracy.
• Oversee and support on-site execution of events, serving as the client’s point of contact.
• Develop relationships with key clients to encourage repeat business and client loyalty.
• Mentor conference services managers and coordinators as needed.
• Serve as acting liaison or department lead in the absence of the Director of Catering & Conference Services, ensuring continuity of operations, team guidance, and client satisfaction during critical events and day-to-day functions.
• Resolve challenges quickly, professionally, and in a manner consistent with resort standards.
• Support marketing efforts and partner on promotional packages or campaigns related to meetings and events.

Skills

Banquet operations

Group logistics

Luxury service

Education

CMP certification (preferred)

Tools

Microsoft Office Suite

Delphi

Opera

Job description

Black Desert Resort in Utah seeks a Senior Conference Services Manager to orchestrate large-scale group events from contract to completion, serving as the primary client liaison and coordinating across departments for seamless luxury experiences.

You will lead pre-event planning, BEOs, site inspections and timelines while maximizing efficiency and profitability. Proficiency in Opera, Delphi and MS Office is required; CMP is preferred but not essential.