Luxury Condominium Operations Manager

WMFHA; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

WMFHA is seeking an experienced Senior Property Manager to oversee the day-to-day operations of a premier luxury condominium community in Miami. The role requires leadership, discretion, and a hospitality-driven approach to resident relations, with a focus on preserving asset value and delivering an elevated living experience.

You will manage board relations, prepare budgets and reports, supervise on-site staff and vendors, supervise capital projects, and ensure compliance with all laws and

Qualifications

• Minimum of 5-7 years of progressive property management experience, preferably within luxury condominiums, high-rise residential buildings, or upscale residential communities.
• Demonstrated experience managing condominium association operations and working directly with a Board of Directors.
• Strong knowledge of condominium governance, building operations, maintenance, vendor management, and financial administration.
• Proven experience with budgeting, financial reporting, contract negotiation, and capital improvement projects.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Exceptional customer service and interpersonal skills, with a strong understanding of luxury hospitality standards.
• Ability to manage competing priorities, resolve complex issues, and make sound decisions under pressure.
• Proficiency in property management software, Microsoft Office, and standard administrative and reporting tools.
• Ability to maintain confidentiality and exercise sound judgment in sensitive situations.

Responsibilities

• Oversee daily operations of the condominium, ensuring the property is maintained to the highest luxury standards.
• Develop, implement, and enforce policies, procedures, and operational best practices.
• Ensure compliance with applicable condominium laws, governing documents, building codes, safety regulations, and local requirements.
• Maintain accurate records, reports, contracts, insurance documentation, and property files.
• Identify opportunities to improve operational efficiency, resident satisfaction, and overall property performance.
• Work closely with the Board of Directors to support the association’s goals, strategic initiatives, and long-term vision.
• Prepare and present management reports, operating updates, budgets, financial statements, and recommendations.
• Coordinate board meetings, prepare agendas and meeting materials, and ensure timely follow-up on decisions and action items.
• Provide sound guidance on operational matters, vendor contracts, capital improvements, and association policies.
• Maintain a professional, transparent, and collaborative relationship with board members, owners, and residents.
• Lead, coach, and develop on-site personnel to promote accountability, teamwork, and consistent service excellence.
• Establish performance expectations and ensure staff members uphold the property’s standards.
• Oversee vendor selection, contract administration, service quality, and compliance with established requirements.
• Build strong working relationships with service providers, consultants, contractors, and other stakeholders.
• Oversee building maintenance, preventive maintenance programs, inspections, and repair schedules.
• Supervise engineering, maintenance, housekeeping, security, and other on-site personnel, as applicable.
• Manage vendor relationships, negotiate service agreements, and ensure contractors meet established performance standards.
• Oversee capital improvement projects, renovations, and building system upgrades, including scheduling, budgets, quality control, and completion.
• Ensure all common areas, amenities, mechanical systems, and building infrastructure are maintained to exceptional standards.
• Coordinate emergency response procedures and maintain appropriate contingency and disaster preparedness plans.
• Deliver an exceptional, hospitality-focused experience to residents, owners, and guests.
• Respond promptly and professionally to resident inquiries, concerns, and service requests.
• Handle sensitive matters, complaints, and disputes with discretion, sound judgment, and a solutions-oriented approach.
• Foster a welcoming, polished, and respectful residential environment.
• Maintain strict confidentiality and demonstrate the highest standards of integrity and professionalism.
• Lead, coach, and develop on-site personnel to promote accountability, teamwork, and consistent service excellence.
• Establish performance expectations and ensure staff members uphold the property’s standards.
• Oversee vendor selection, contract administration, service quality, and compliance with established requirements.
• Build strong working relationships with service providers, consultants, contractors, and other stakeholders.

Job description

WMFHA is seeking an experienced Senior Property Manager to oversee the day-to-day operations of a premier luxury condominium community in Miami. The role requires leadership, discretion, and a hospitality-driven approach to resident relations, with a focus on preserving asset value and delivering an elevated living experience.

You will manage board relations, prepare budgets and reports, supervise on-site staff and vendors, supervise capital projects, and ensure compliance with all laws and