Luxury Concierge - The Mansion at MGM Grand

MGM Resorts International; Las Vegas (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health & Income Protection

Professional and personal development

Free meals in employee dining room

Free parking on and off-shift

Wellness incentive programs

Discounts on MGM hotels, F&B, retail,/

Job summary

MGM Resorts International in Las Vegas is seeking an Ultra-Luxury Concierge to provide personalized, VIP experiences for hotel, casino, and convention guests. You will anticipate needs, manage reservations, and coordinate services to create remarkable memories, all while upholding Forbes 5-Star and AAA 5 Diamond standards.

As a key liaison among departments, you’ll greet guests, arrange special requests, and offer tailored recommendations for dining, entertainment, and local attractions.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• At least 1 year of VIP services/front desk/concierge experience.
• Notary and bilingual abilities preferred; industry associations encouraged.

Responsibilities

• Deliver service aligned with Ultra-Luxury, Forbes Five-Star, and AAA Five Diamond standards.
• Assist VIP guests with check-in/check-out, reservations, and requests.
• Greet guests curbside, escort to lounge, and follow up after arrival.
• Coordinate special requests and celebrations across departments.
• Maintain knowledge of dining, entertainment, golf, spas, nightlife, tours, Las Vegas attractions.
• Identify executives and ensure accurate guest reservations.

Skills

VIP services

Guest service

Notary

Bilingual

Communication

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As an Ultra-Luxury Concierge, you’ll deliver exceptional, personalized service to VIP Hotel, Casino, and Convention guests by anticipating their needs and creating memorable, high-end experiences. You’ll manage reservations, guest communications, and complex requests across multiple systems while maintaining expert knowledge of local dining, entertainment, and amenities to provide tailored recommendations.

Acting as a liaison between departments, you’ll resolve issues promptly, coordinate special arrangements, to ensure every guest interaction meets Forbes 5-Star and AAA 5 Diamond standards creating WOW memories that they will carry with them far beyond their stay with us!

THE STARTING RATE

$22.50 / Per Hour

THE DAY-TO-DAY

• Deliver exceptional service in accordance with Ultra-Luxury, AAA Five Diamond, Forbes Travel Guide Five-Star, and brand service standards
• Assist VIP casino, hotel, and convention guests with hotel check-in, check-out, concierge services, reservations, and guest requests
• Greet arriving guests at the curb, escort them to the lounge, and conduct follow-up calls after arrival
• Act as a liaison between departments to coordinate special requests, celebrations, room setups, and other personalized guest experiences
• Maintain knowledge of dining, entertainment, golf, spas, nightlife, tours, and other Las Vegas attractions to provide personalized recommendations
• Identify company executives and ensure their guest reservations are accurate and up to date

THE IDEAL CANDIDATE

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA
• Current Notary and Bilingual preferred

THE PERKS & BENEFITS

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development opportunities through employee programs and network groups

• Free meals in our employee dining room

• Free parking on and off-shift at all MGM Resorts properties

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts