Luxury Concierge Supervisor - Elevate Guest Experiences

Stratton Amenities; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Job summary

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team in Philadelphia. You will lead a team of concierge ambassadors and serve as the primary liaison between the property manager and staff to ensure exceptional service for residents, guests, and clients.

The role requires at least five years in hospitality, strong leadership and communication skills, and a commitment to

Qualifications

• Proven leadership experience in hospitality or multifamily settings.
• Excellent verbal and written communication abilities.
• Ability to handle confidential information with discretion.
• Strong problem-solving and guest service skills.
• Experience training and developing team members.

Responsibilities

• Lead concierge team and act as liaison between property manager and staff.
• Ensure exceptional service for residents, guests, and prospects.
• Conduct weekly meetings with the property manager to identify improvements.
• Oversee schedules, payroll, and performance coaching.
• Develop SOPs to improve concierge operations and culture.

Skills

Leadership

Hospitality

Communication

Confidentiality

Staff training

Job description

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team in Philadelphia. You will lead a team of concierge ambassadors and serve as the primary liaison between the property manager and staff to ensure exceptional service for residents, guests, and clients.

The role requires at least five years in hospitality, strong leadership and communication skills, and a commitment to