Patient Services Representative

RL Center for Cosmetic Surgery & Medspa; Vernon Hills (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

RL Center for Cosmetic Surgery & Medspa in Vernon Hills, IL seeks a Patient Services Representative to deliver a luxury, concierge‑style experience from check‑in to checkout, educating patients and guiding them to the right solutions.

You’ll convert inquiries into consultations and treatments, maintain accurate records, support retail and membership sales, and collaborate with providers to elevate patient experiences across every visit.

Qualifications

• Love sales, patient service, and medical aesthetics equally.
• Are confident recommending, educating, and closing.
• Thrive in a fast-paced, high-expectation environment.
• Bring polish, professionalism, and optimism to every interaction.
• Are detail-oriented, adaptable, and solutions-focused.
• Have customer service or scheduling experience (aesthetic or medical experience is a plus).

Responsibilities

• Deliver a luxury, concierge‑style patient experience at check‑in, check‑out, billing, and across all communication channels.
• Act as a brand ambassador—welcoming, educating, and guiding patients with confidence and warmth.
• Drive revenue while supporting patient retention through add‑on bookings, retail sales, membership value identification, and event promotion.
• Convert inquiries into consultations and consultations into treatments.
• Speak fluently about services, pricing, promotions, and provider plans.
• Ensure schedules stay full with smart strategic booking, while maintaining accuracy in POS, documentation, and patient records.
• Maintain a beautiful, organized reception and retail space.
• Collaborate closely with providers and teammates to elevate outcomes and experiences.

Skills

Sales

Customer Service

Scheduling

Communication

Job description

Patient Experience

You’re the first impression, the lasting impression, and the connector between exceptional care and meaningful growth. As a Patient Services Representative at RL, you deliver high‑touch hospitality with high‑performance sales execution, creating a seamless, elevated experience for every patient—every visit.

You’re polished, personable, goal‑driven, and energized by medical aesthetics. You build trust quickly, love recommending the right solutions, and take pride in converting great conversations into loyal, long‑term patients.

What You’ll Do

• Deliver a luxury, concierge‑style patient experience at check‑in, check‑out, billing, and across all communication channels.
• Act as a brand ambassador—welcoming, educating, and guiding patients with confidence and warmth.
• Drive revenue while supporting patient retention through add‑on bookings, retail sales, membership value identification, and event promotion.
• Convert inquiries into consultations and consultations into treatments.
• Speak fluently about services, pricing, promotions, and provider plans.
• Ensure schedules stay full with smart strategic booking, while maintaining accuracy in POS, documentation, and patient records.
• Maintain a beautiful, organized reception and retail space.
• Collaborate closely with providers and teammates to elevate outcomes and experiences.

Performance KPIs

• Consultation and appointment conversion rates.
• Retail, membership, and add‑on sales performance.
• Schedule utilization and rebooking percentages.
• Patient retention, loyalty, and referral engagement.
• Event and promotion participation.
• Accuracy, efficiency, and compliance in patient flow and documentation.
• Consistently positive patient feedback and experience scores.

Our RL Values

• Honesty: Transparent, ethical communication with patients and teammates.
• Accountability: We own our results, our numbers, and our impact.
• Positivity & Respect: Every interaction is warm, professional, and inclusive.
• Growth & Performance: We’re driven to improve, exceed goals, and evolve.
• Collaboration & Teamwork: We win together and support each other daily.
• Hospitality: Elevated service isn’t a moment—it’s our mindset.

Requirements

• Love sales, patient service, and medical aesthetics equally.
• Are confident recommending, educating, and closing.
• Thrive in a fast‑paced, high‑expectation environment.
• Bring polish, professionalism, and optimism to every interaction.
• Are detail‑oriented, adaptable, and solutions‑focused.
• Have customer service or scheduling experience (aesthetic or medical experience is a plus).

Why You’ll Love It Here

• A luxury medical aesthetics brand with high standards and growth trajectory.
• Sales training, product education, and clear performance expectations.
• Opportunities for growth, advancement, and leadership pathways.
• A supportive, collaborative, and energetic workplace where excellence is the norm.

If you believe exceptional hospitality drives exceptional results, we’d love to meet you.