Luxury Property Concierge & Guest Services

Related Management Company; New York (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

Related Management Company (RMC) is seeking a frontline Resident Services Associate to greet residents and guests, manage deliveries, and support leasing tours with a polished front desk presence.

The role covers multiple shifts across evenings and weekends with a strong emphasis on hospitality, safety, and community engagement. A high school diploma and customer service experience are valued.

Qualifications

• A passion for excellent service and a composed, professional attitude.
• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus.
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent

Responsibilities

• Greet residents and guests with professionalism
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere
• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately
• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences
• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication
• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence
• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community
• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and elevate as needed
• Follow up with residents to ensure satisfaction
• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Skills

Customer service

Hospitality experience

Professional demeanor

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Related Management Company (RMC) is seeking a frontline Resident Services Associate to greet residents and guests, manage deliveries, and support leasing tours with a polished front desk presence.

The role covers multiple shifts across evenings and weekends with a strong emphasis on hospitality, safety, and community engagement. A high school diploma and customer service experience are valued.