Luxury Concierge: Elite Guest Services & Arrangements

Bfsaulhotels; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Job summary

The Hay-Adams in Washington, DC is seeking a Concierge to handle guest inquiries, reservations, directions, and coordinating with departments to ensure an exceptional stay. The role emphasizes a polished professional demeanor, English proficiency, and a willingness to assist with transportation and sightseeing plans.

Candidates should have a High School diploma and 2–3 years in a luxury property. A second language is a plus; the position is on-site at a historic five-star hotel and offers

Qualifications

• High School diploma or equivalent required.
• 2–3 years in a luxury property preferred.
• Must have good knowledge of English and clear speaking voice.
• Second language is preferred.

Responsibilities

• Assist guests with inquiries and advise on transportation, entertainment, and sightseeing.
• Receive and log faxes and packages; ensure timely delivery to guests.
• Make restaurant reservations and provide reservation cards.
• Direct lobby traffic and coordinate with Front Desk and other departments.
• Maintain accurate concierge bank balance and handle money exchange with clear rates.
• Log special requests and communicate issues to the next shift.

Skills

Customer service

Communication

Telephone etiquette

Education

High School diploma or equivalent

Job description

The Hay-Adams in Washington, DC is seeking a Concierge to handle guest inquiries, reservations, directions, and coordinating with departments to ensure an exceptional stay. The role emphasizes a polished professional demeanor, English proficiency, and a willingness to assist with transportation and sightseeing plans.

Candidates should have a High School diploma and 2–3 years in a luxury property. A second language is a plus; the position is on-site at a historic five-star hotel and offers