Luxury Concierge – Create Unforgettable VIP Experiences

Ennismore; New York (NY); On-site; USD 49,593 - 66,124; Full time

Job summary

Ennismore in New York is seeking a personable Concierge to craft personalized guest experiences. You will provide curated dining and entertainment recommendations, arrange reservations, and coordinate transportation and spa bookings.

The role requires at least 2 years in luxury guest services, fluency in English, and discretion. You will collaborate with Front Office, Spa, F&B, and external partners to deliver unforgettable experiences and stay ahead of local happenings.

Qualifications

• Minimum 2+ years of concierge experience in luxury settings.
• Strong knowledge of New York City's cultural, culinary, and entertainment landscape.
• Fluent in English; additional languages preferred.
• High discretion and emotional intelligence.
• Familiarity with guest service systems.

Responsibilities

• Provide curated recommendations for dining, entertainment, cultural events, wellness, and shopping.
• Coordinate transportation, ticketing, dining, and spa reservations.
• Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness.
• Follow up on all guest inquiries and requests to ensure satisfaction.
• Keep detailed records of guest preferences and requests in CRM and PMS systems.
• Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly.
• Support VIP and celebrity guest handling in collaboration with Guest Experience leadership.
• Communicate effectively with all departments to ensure guest expectations are met and exceeded.
• Stay up-to-date on city happenings, seasonal programming, and luxury trends.
• Maintain updated vendor contact lists and preferred partners.
• Handle incoming calls and emails for Concierge services with discretion and poise.
• Support special projects and activations as assigned by leadership.

Skills

Communication

Problem solving

Network building

Organization

Calm under pressure

Tools

Opera PMS

ALICE

Job description

Ennismore in New York is seeking a personable Concierge to craft personalized guest experiences. You will provide curated dining and entertainment recommendations, arrange reservations, and coordinate transportation and spa bookings.

The role requires at least 2 years in luxury guest services, fluency in English, and discretion. You will collaborate with Front Office, Spa, F&B, and external partners to deliver unforgettable experiences and stay ahead of local happenings.