Luxury Community Concierge / Property Services Manager

Cypress Homes, Inc. (Custom NE Wisconsin Homebuilder); Appleton (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Cypress Homes, Inc. in Appleton, WI seeks a Luxury Community Concierge / Property Services Manager to deliver personalized homeowner service across multiple Cypress-developed communities.

This role blends concierge care with on-site problem-solving and hands-on property coordination to uphold the Cypress standard. You will visit homes, respond to service requests, coordinate trade partners, and support punch-lists.

Responsibilities

• Serve as a responsive, professional point of contact for homeowners across Cypress-developed communities
• Build strong relationships with homeowners and provide a personalized, service-first experience
• Monitor the warranty and service inbox and respond promptly to questions, concerns, and requests
• Keep homeowners informed through consistent updates from the initial request through final resolution
• Educate homeowners on applicable warranty policies, procedures, and next steps
• Help turn homeowner concerns into positive experiences through calm communication, sound judgment, and dependable follow-through
• Manage warranty and property-service requests from initial review through completion
• Visit homes and communities as needed to assess concerns and help determine the appropriate course of action
• Review homeowner concerns and scopes of work with the Director of Construction and Project Managers
• Prioritize requests according to urgency, scope, homeowner impact, and trade-partner availability
• Coordinate subcontractors, suppliers, field staff, and homeowners to resolve open items efficiently
• Maintain accurate warranty claims, service notes, and progress updates in project management software.
• Perform minor carpentry, painting, plaster repairs, and other small corrective tasks when appropriate
• Obtain estimates, quotes, and approvals and help maintain timely resolution of warranty-related financial matters
• Become a subject‑matter expert on Cypress Homes' warranty policies and assist with supporting documentation
• Partner with Project Managers to create and complete punch lists before closing
• Participate in final homeowner walk-throughs with Project Managers
• Help ensure outstanding items are completed before the homeowner takes possession
• Take project and property photos and upload them to the appropriate job files
• Deliver and retrieve permitting documents, materials, equipment, and other items
• Place or relocate dehumidifiers, fans, signs, and related job‑site equipment
• Assist Project Managers and field

Job description

Cypress Homes, Inc. -- Appleton, WI

Luxury Community Concierge / Property Services Manager

Local Travel Between Cypress-developed Communities Required

We build more than homes; we build trust. For homeowners in our communities, that relationship continues long after the keys are handed over.

We're looking for a polished, resourceful, and hands-on professional to serve as a trusted point of contact across several luxury residential communities developed by Cypress Homes. You'll provide a high level of personalized homeowner service, coordinate property and warranty needs, and help ensure that each community continues to reflect the quality and attention to detail associated with the Cypress name.

This is not a traditional desk-based property management position. It combines the personal service of a luxury concierge, the ownership and follow-through of a property manager, and the practical problem-solving of a residential project professional. You'll spend time communicating with homeowners, visiting properties, coordinating trade partners, resolving service requests, and stepping in personally when a small repair or on-site task needs attention.

Key Responsibilities

Homeowner and Concierge Services

• Serve as a responsive, professional point of contact for homeowners across Cypress-developed communities
• Build strong relationships with homeowners and provide a personalized, service-first experience
• Monitor the warranty and service inbox and respond promptly to questions, concerns, and requests
• Keep homeowners informed through consistent updates from the initial request through final resolution
• Educate homeowners on applicable warranty policies, procedures, and next steps
• Help turn homeowner concerns into positive experiences through calm communication, sound judgment, and dependable follow-through

Warranty and Property Coordination

• Manage warranty and property-service requests from initial review through completion
• Visit homes and communities as needed to assess concerns and help determine the appropriate course of action
• Review homeowner concerns and scopes of work with the Director of Construction and Project Managers
• Prioritize requests according to urgency, scope, homeowner impact, and trade-partner availability
• Coordinate subcontractors, suppliers, field staff, and homeowners to resolve open items efficiently
• Maintain accurate warranty claims, service notes, and progress updates in project management software.
• Perform minor carpentry, painting, plaster repairs, and other small corrective tasks when appropriate
• Obtain estimates, quotes, and approvals and help maintain timely resolution of warranty-related financial matters
• Become a subject‑matter expert on Cypress Homes' warranty policies and assist with supporting documentation

Pre-Closing and Project Support

• Partner with Project Managers to create and complete punch lists before closing
• Participate in final homeowner walk-throughs with Project Managers
• Help ensure outstanding items are completed before the homeowner takes possession
• Take project and property photos and upload them to the appropriate job files
• Deliver and retrieve permitting documents, materials, equipment, and other items
• Place or relocate dehumidifiers, fans, signs, and related job‑site equipment
• Assist Project Managers and field