Warranty Coordinator / Project Assistant

Cypress Homes Inc; Appleton (WI); On-site; USD 28,929 - 36,506; Full time

Benefits offered by this job

Paid holidays

Generous PTO

401k with company match

Health and Dental Insurance

Job summary

Cypress Homes Inc. is looking for a Warranty Coordinator/Project Assistant in Appleton, WI. This role involves coordinating warranty processes and providing project support on job sites, ensuring customer satisfaction through effective communication and hands-on assistance.

Ideal candidates will have experience in residential construction or customer service roles, a valid driver's license, and a proactive attitude. Benefits include paid holidays, generous PTO, and various insurance coverage.

Qualifications

• 1 to 3 years in residential construction, warranty/service, or customer-facing roles.
• Valid driver's license and clean record.
• Excellent communication skills with a service-first mindset.

Responsibilities

• Partner with Project Managers on pre-closing punch lists and final homeowner walk-throughs.
• Own the warranty process from start to finish.
• Spot quality or safety issues and speak up.

Skills

Communication

Problem-solving

Teamwork

Hand tool usage

Job description

Warranty Coordinator/Project Assistant

Cypress Homes, Inc. -- Appleton, WI (local travel required)

We build more than homes, we build trust. If you're the kind of person who loves solving problems, rolling up your sleeves, and making homeowners smile, this is the perfect launching-pad role in residential construction.

You’ll be the steady, reassuring presence for our new homeowners and a helping hand for our construction team. Half your time is customer-focused warranty coordination; the other half is hands-on project support on active job sites. No two days are the same, but every day ends with the satisfaction of knowing you kept a project moving and a customer happy.

Key Responsibilities

• Partner with Project Managers on pre-closing punch lists and final homeowner walk-throughs
• Own the warranty process from start to finish. Respond quickly to homeowner emails, diagnose issues onsite, coordinate the right trades, perform small carpentry/paint/plaster repairs yourself when possible, and keep everything tracked in construction management software.
• Keep job sites clean, run materials and permits, stage model homes, and jump in wherever the team needs an extra set of hands
• Spot quality or safety issues and speak up -- we celebrate "see something, say something"
• Build real relationships with homeowners, trades, and teammates so problems turn into solutions fast

Qualifications

• Solution-focused fixer who stays cool under pressure and hates leaving things unfinished
• True team player. You're just as happy swinging a hammer or touching up paint as you are scheduling subs and reassuring homeowners every step of the way
• Comfortable with basic hand tools and willing to do minor repairs yourself
• Excellent communicator (written and in-person) with a service-first mindset
• Valid driver's license and clean record (you'll drive a company vehicle for deliveries and service calls)
• 1 to 3 years in residential construction, warranty/service, or customer-facing roles is great, but the right attitude and aptitude beat years of experience every time

Why You'll Love It

• Real impact: homeowners will remember you as the person who made their new home perfect
• Variety: office work, job sites, customer homes, never bored
• Growth: many of our Project Managers started exactly where you will
• Paid holidays, generous PTO, and 401k with company match
• Health, Dental, Life, Short-term and Long-term Disability Insurance, and AD&D Insurance
• Full-Time $21.00 to $26.50/hour (depending on experience)

If you're reliable, resourceful, and genuinely care about doing things right the first time, we want you on the Cypress team.

Cypress Homes, Inc. - Building Homes & Relationships in the Fox Valley since 1994.