Luxury Community Concierge & Property Services Lead

Cypress Homes, Inc. (Custom NE Wisconsin Homebuilder); Appleton (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Cypress Homes, Inc. in Appleton, WI seeks a Luxury Community Concierge / Property Services Manager to deliver personalized homeowner service across multiple Cypress-developed communities.

This role blends concierge care with on-site problem-solving and hands-on property coordination to uphold the Cypress standard. You will visit homes, respond to service requests, coordinate trade partners, and support punch-lists.

Responsibilities

• Serve as a responsive, professional point of contact for homeowners across Cypress-developed communities
• Build strong relationships with homeowners and provide a personalized, service-first experience
• Monitor the warranty and service inbox and respond promptly to questions, concerns, and requests
• Keep homeowners informed through consistent updates from the initial request through final resolution
• Educate homeowners on applicable warranty policies, procedures, and next steps
• Help turn homeowner concerns into positive experiences through calm communication, sound judgment, and dependable follow-through
• Manage warranty and property-service requests from initial review through completion
• Visit homes and communities as needed to assess concerns and help determine the appropriate course of action
• Review homeowner concerns and scopes of work with the Director of Construction and Project Managers
• Prioritize requests according to urgency, scope, homeowner impact, and trade-partner availability
• Coordinate subcontractors, suppliers, field staff, and homeowners to resolve open items efficiently
• Maintain accurate warranty claims, service notes, and progress updates in project management software.
• Perform minor carpentry, painting, plaster repairs, and other small corrective tasks when appropriate
• Obtain estimates, quotes, and approvals and help maintain timely resolution of warranty-related financial matters
• Become a subject‑matter expert on Cypress Homes' warranty policies and assist with supporting documentation
• Partner with Project Managers to create and complete punch lists before closing
• Participate in final homeowner walk-throughs with Project Managers
• Help ensure outstanding items are completed before the homeowner takes possession
• Take project and property photos and upload them to the appropriate job files
• Deliver and retrieve permitting documents, materials, equipment, and other items
• Place or relocate dehumidifiers, fans, signs, and related job‑site equipment
• Assist Project Managers and field

Job description

Cypress Homes, Inc. in Appleton, WI seeks a Luxury Community Concierge / Property Services Manager to deliver personalized homeowner service across multiple Cypress-developed communities.

This role blends concierge care with on-site problem-solving and hands-on property coordination to uphold the Cypress standard. You will visit homes, respond to service requests, coordinate trade partners, and support punch-lists.