Lifestyle Coordinator

Mansions at Acqualina; Town of Florida (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, Vision Insurance

401K Program

Paid Holidays and Vacation

Tuition Reimbursement

Job summary

Mansions at Acqualina is looking for a Lifestyle Coordinator to enhance the resident experience. Located in New York, this role involves managing lifestyle services and fostering relationships with residents.

You will be responsible for planning events, managing bookings, and assisting residents with inquiries. The ideal candidate should have luxury hospitality experience, strong communication skills, and proficiency in Microsoft Office.

Benefits include competitive wages and comprehensive health insurance.

Qualifications

• Experience in luxury hospitality is essential.
• Minimum 1 year of administrative experience required.
• Fluency in a second language is preferred.

Responsibilities

• Arrange lifestyle services like chauffeurs and restaurants.
• Greet and assist residents, visitors, and guests.
• Coordinate and manage bookings of private event spaces.

Skills

Strong written and verbal communication skills

Time management

Attention to detail

Proficiency in Microsoft Office Suite

Ability to maintain confidentiality

Education

High school diploma or equivalent

College degree in Hospitality or Business

Tools

BuildingLink or property management systems

Job description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

• Competitive Wages
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

JOB OVERVIEW

The Lifestyle Coordinator plays an important role in delivering exceptional service and enhancing the overall resident experience at Mansions. This position supports the Lifestyle and Concierge operations while assisting the Management Team with administrative, operational, and resident‑related responsibilities.

This role is ideal for a service‑oriented, organized, and proactive individual who enjoys building positive relationships with residents and providing outstanding hospitality. Strong communication, attention to detail, and multitasking skills are essential, as the position involves daily interaction with residents, guests, vendors, and team members while supporting the smooth operation of the community.

REPORTS TO

Residence Manager

KEY RELATIONSHIPS

Internal: Management Office, Reception/Security team, F&B team, Engineering team, Resort Managers and Staff, Finance Office.

External: Resident Owner, Resident guests, Resident personal staff, visitors, key vendors, contractors, designers, architects and any other pertinent staff that the Resident Owners require.

QUALIFICATIONS

Essential:

• High school diploma or equivalent
• Minimum 1 year of administrative or luxury hospitality experience
• Strong written and verbal communication skills in English
• Expertise in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to manage time effectively and handle multiple priorities
• Strong attention to detail, discretion, and organizational skills
• Ability to maintain confidentiality and deliver five‑star service
• Experience handling resident and guest inquiries with professionalism

Preferred:

1. College degree in Hospitality, Business, or related field
2. Experience in luxury hospitality, private residence, or condominium environment
3. Fluency in a second language (Spanish, Russian)
4. Familiarity with BuildingLink or similar property management systems

PHYSICAL ABILITIES

Essential:

1. Standing and walking for extended periods
2. Ability to lift up to 20 lbs
3. Ability to remain seated at a desk for up to 8 hours
4. Occasional kneeling, bending, climbing stairs
5. Clear verbal communication and phone etiquette
6. Open availability for weekends, holidays, early morning, and evenings are must.

• On‑site presence required for special events and high‑volume movement days.

ESSENTIAL JOB FUNCTIONS

1. Arranging lifestyle services (chauffeurs, housekeepers, yacht charters, private chefs, pet services, restaurants, reservations)
2. Readily greet and assist residents, visitors and guests.
3. Develop relationships with vendors to provide exclusive offers and services to residents
4. Plan, promote, and execute resident events, wellness activities, and social programming
5. Coordinate and manage all bookings of private event spaces
6. Create monthly newsletters, resident communications, and promotional collateral
7. Promote local events and share recommendations tailored to residents’ interests
8. Serve as on‑site host or coordinator for community events and private functions
9. Propose monthly community events ideas within the assigned budget
10. Attend concierge industry networking events and share insights with the team
11. Assist with internal celebrations (birthdays, anniversaries, staff recognition events)
12. Answer calls and emails promptly; follow up thoroughly, maintain calendars and coordinate meetings.

SECONDARY JOB FUNCTIONS

1. Track and submit orders for office supplies to Residence Manager as needed
2. Maintain organized filing systems for both digital and physical documents
3. Maintain updated resident profiles, preferences, and contact lists in BuildingLink
4. Provide comprehensive administrative support to the Management Team
5. Support Residence Manager in preparing, tracking, and processing vendor invoices, ensuring accuracy and timely submission for payment and house account charges