Luxury Client Services Concierge — Gallery Experience

Restoration Hardware; Seattle (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Restoration Hardware in Seattle is seeking a Client Services Associate to provide luxury service and assess client needs within the Gallery environment. You will engage with RH clients in-person, over the phone, and via email, connecting them with the right Associates according to purchase needs and offering a refined, knowledgeable service experience.

The role emphasizes greeting clients, maintaining a polished appearance, and developing a strong product knowledge base to support elevated

Qualifications

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred.
• Ability to recognize and respond to multiple priorities.
• Strong organizational and time management skills.
• Strong verbal and written communication skills.

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Greet and welcome RH Clients and assist with any questions or concerns
• Assist in connecting clients with the right Associates based on their purchase needs
• Assist and communicate with clients in the Gallery, over the phone and through email
• Provide an elevated level of client services support to Gallery Partners to resolve client concerns
• Become well-versed on RH product and offerings
• Create a luxury service experience in every interaction
• Exhibit broad understanding of the organization

Skills

Customer service

Time management

Verbal communication

Written communication

Relationship-driven

Tools

Mac OS X

iOS devices

Microsoft Office

Google Applications

Job description

Restoration Hardware in Seattle is seeking a Client Services Associate to provide luxury service and assess client needs within the Gallery environment. You will engage with RH clients in-person, over the phone, and via email, connecting them with the right Associates according to purchase needs and offering a refined, knowledgeable service experience.

The role emphasizes greeting clients, maintaining a polished appearance, and developing a strong product knowledge base to support elevated