Luxury Client Advisor — Omnichannel Sales & Service

Acne Studios; Florida; On-site; AUD 50,000 - 79,000; Full time

Benefits offered by this job

Generous wardrobe allowance

Employee discount

Job summary

Acne Studios operates a Palm Beach flagship delivering a refined, personalized luxury shopping experience. As a Senior Client Advisor, you will guide clients with expert styling, research client needs, and drive repeat visits in a high-energy, premium setting.

You will manage client books, maintain brand standards, and contribute to store goals while handling stock, POS, and operations with professionalism.

Qualifications

• Strong clienteling and relationship-building skills to drive repeat business.
• Proven ability to meet or exceed individual sales targets in luxury retail.
• Excellent communication and presentation in high-end service environments.

Responsibilities

• Deliver highly personalized client experiences from greeting to checkout.
• Act as trusted advisor, curate looks to match clients’ lifestyle and wardrobe.
• Build loyalty through follow-up and personalized clienteling.

Skills

Clienteling

Sales targets

Luxury retail

Product knowledge

Relationship building

Tools

Shopify POS

RFID systems

POS & cash handling

Job description

Senior Client Advisor – Palm Beach Luxury Flagship

Palm Beach Retail For The People

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Job Description

SENIOR CLIENT ADVISOR

PALM BEACH FLAGSHIP | ROYAL POINCIANA PLAZA

Join a luxury women’s fashion house with a devoted global following, celebrated for its sophisticated, contemporary collections and conversation-worthy design. As the brand steps into the sunny Floridian retail landscape, we are seeking best-in-class Senior Client Advisors to help bring our Palm Beach flagship to life for a long-term pop‑up at Royal Poinciana Plaza.

This is a rare opportunity to help shape a brand’s presence in one of the most influential luxury retail destinations in the country—serving a discerning, style‑savvy, and relationship‑driven clientele.

Our ideal candidates are polished, charismatic, and deeply client‑focused—natural hosts who combine impeccable style instincts with intuition, warmth, and a passion for elevated retail experiences.

This isn’t just a sales role. It’s a ground‑floor opportunity to build lasting client relationships, deliver exceptional service, and become a trusted style partner to a sophisticated, global customer.

The Role

As a Senior Client Advisor, you will be one of the key faces of the Palm Beach flagship—responsible for delivering a highly personalized, high‑touch client experience while driving strong individual and store sales performance. You will bring the brand to life through thoughtful styling, intentional service, and a deep understanding of product, fit, and client needs.

This role is ideal for a confident, entrepreneurial luxury retail professional who thrives in relationship‑driven environments and takes pride in building a loyal client book.

Profile of the Ideal Candidate

• A passionate luxury retail professional with a strong appreciation for fashion, styling, and world‑class service
• Natural warmth, engaging, poised, with the ability to build genuine rapport and long‑term client relationships
• Commercially minded and results‑driven, with a consistent record of meeting or exceeding individual sales goals
• Detail‑oriented and highly organized, with a strong eye for maintaining an elevated, visually cohesive selling environment
• Energized by fast‑paced, high‑touch retail and comfortable taking ownership on the sales floor

Key Requirements

• 1–2+ years of luxury or premium retail experience, preferably in women’s ready‑to‑wear or multi‑brand boutiques (required)
• Proven ability to drive sales through clienteling, styling, and personalized service
• Strong understanding of client experience standards and foundational retail operations (POS, inventory, cash handling)
• Familiarity with Shopify POS, RFID systems, and Microsoft Office is a plus; comfort learning new systems is essential
• Flexibility to work weekends, evenings, and key trading periods/holidays
• A highly motivated seller who actively builds and maintains a client book through relationship‑building with walk‑ins and private appointments, treating personal sales performance as a core driver of both individual and store success

What You’ll Own

Client Experience & Clienteling

• Deliver a refined, intentional, and elevated experience for every client, from first greeting through checkout
• Act as a trusted advisor—listening carefully, offering thoughtful guidance, and curating looks aligned with each client’s lifestyle and wardrobe
• Build loyalty and repeat business through follow‑up, outreach, and personalized clienteling

Sales Performance

• Consistently achieve and exceed individual sales, conversion, UPT, and AUR targets
• Proactively identify selling opportunities, including cross‑selling and up‑selling
• Contribute meaningfully to daily, weekly, and monthly store sales goals

Visual Merchandising & Brand Presentation

• Maintain exceptional standards of product presentation, sizing, and replenishment on the sales floor
• Ensure the store environment reflects the brand’s refined aesthetic at all times
• Share client insights and selling feedback to support merchandising and buying decisions

Operations & Team Support

• Support daily operations including stock receiving, transfers, inventory counts, and fitting room flow
• Adhere to all policies and procedures related to loss prevention, cash handling, and transaction accuracy
• Collaborate closely with store leadership and teammates to create a cohesive, high‑performing environment
• This role includes keyholder responsibilities, such as opening and closing procedures and floor leadership, as needed

Success Metrics

• Achievement of individual sales, conversion, UPT, and AUR goals
• High levels of client satisfaction, loyalty, and repeat visits
• Strong contribution to overall store performance
• Consistent adherence to brand standards across service, presentation, and operations

Why You’ll Love Working Here

Senior Client Advisors enjoy elevated benefits designed to support success and creativity, including:

• Competitive hourly compensation plus performance‑based commission
• Generous monthly wardrobe allowance
• Employee discount

Location

Royal Poinciana Plaza.

Employment Type

Permanent, full‑time position.

Hours

Full time.

Start Date

January 2026.