Luxury Client Advisor — Miu Miu

FashionUnited; Boston, Northern (MA, KY); Hybrid; USD 52,000 - 56,000; Full time

Job summary

Prada Group in Boston is seeking an enthusiastic luxury retail ambassador to convey brand philosophy and values to final clients, guiding them into the world of the brands and maximizing individual and team sales through an extraordinary customer experience.

You will nurture client relationships, capture data in the CRM, embrace omnichannel, stay on top of fashion trends, and work with colleagues to ensure stores standards, security and an inclusive, high-performance environment.

Qualifications

• Experience building long-lasting client relationships.
• Ability to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation and results-driven.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Skills

Passion for selling

Luxury fashion

Relationship building

Teamwork

Communication skills

Ambition resilience

Product knowledge

English required

Job description

Prada Group in Boston is seeking an enthusiastic luxury retail ambassador to convey brand philosophy and values to final clients, guiding them into the world of the brands and maximizing individual and team sales through an extraordinary customer experience.

You will nurture client relationships, capture data in the CRM, embrace omnichannel, stay on top of fashion trends, and work with colleagues to ensure stores standards, security and an inclusive, high-performance environment.