Luxury Client Advisor: Elevate Service & Sales

Christian Dior Couture; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

Christian Dior Couture in Honolulu is seeking a Sales Associate to deliver best-in-class client service, meet sales goals, and build lasting client relationships through product knowledge and story-telling. You will support boutique operations, inventory, and merchandising while maintaining a welcoming, high-service environment for both local and international clients.

The role requires 3+ years in luxury retail, a passion for fashion, and the ability to work varied hours including nights and

Qualifications

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results with a passion for creativity, fashion and the brand.
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills.
• Provide outstanding customer service including in person, over the phone and through electronic communication.
• Read, count, and write to accurately complete all business and client related documentation.
• Ability to adjust priorities and manage time in a fast-paced environment, adaptable to evolving business trends.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

Responsibilities

• Achieve and exceed individual Sales Goals and KPI including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS).
• Maintain a strong drive for results and a positive, team first attitude at all times.
• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication.
• Develop local and international client book with the ability to recruit and develop top clients.
• Demonstrate strong product expertise, engage clients through the details and stories of our products.
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business.
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines.
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house.
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures.
• Assist in packing or wrapping customers’ merchandise, when necessary.

Skills

Retail Sales

Client Service

Communication

Product Knowledge

Job description

Christian Dior Couture in Honolulu is seeking a Sales Associate to deliver best-in-class client service, meet sales goals, and build lasting client relationships through product knowledge and story-telling. You will support boutique operations, inventory, and merchandising while maintaining a welcoming, high-service environment for both local and international clients.

The role requires 3+ years in luxury retail, a passion for fashion, and the ability to work varied hours including nights and