Luxury Client Advisor: Elevate Experiences & Growth

Tiffany & Co.; Walnut Creek (CA); On-site; USD 25,000 - 41,000; Full time

Job summary

Tiffany & Co. in Walnut Creek, CA, seeks a Client Advisor to embody the Tiffany Experience and drive exceptional service for every client. You will build relationships, exceed sales targets, and contribute to a memorable in-store experience through the Tiffany Touch.

The role requires luxury retail experience, proven sales results, flexibility for non-traditional hours, and the ability to work with a diverse clientele. Proficiency with POS systems and MS Outlook is expected; U.S.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily.
• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’.

Skills

Communication

Brand ambassador

Clienteling

POS familiarity

Education

College degree

Tools

POS systems

Microsoft Outlook

Job description

Tiffany & Co. in Walnut Creek, CA, seeks a Client Advisor to embody the Tiffany Experience and drive exceptional service for every client. You will build relationships, exceed sales targets, and contribute to a memorable in-store experience through the Tiffany Touch.

The role requires luxury retail experience, proven sales results, flexibility for non-traditional hours, and the ability to work with a diverse clientele. Proficiency with POS systems and MS Outlook is expected; U.S.