Luxury Client Advisor: Elevate the Client Experience

Tiffany & Co; Cleveland, Northern (OH, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Tiffany & Co in Cleveland is seeking a Client Advisor to embody the Tiffany brand in every client interaction. You will deliver exceptional service, build lasting relationships, and contribute to store goals through a personalized, luxury experience.

You should have prior retail or luxury retail experience, be a strong communicator, and be flexible to work evenings, weekends, and holidays. Proficiency with POS systems and client data is preferred; authorization to work in the United States is

Qualifications

• Experience in retail or luxury retail or relevant client-related experience
• Proven track record in achieving Commercial results
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
• Ability to work with a diverse client base
• Proficiency with POS systems, client tracking systems and Microsoft Outlook/email
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily
• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

Skills

Excellent communicator

Brand ambassador

Client relationship development

Sales target achievement

Hospitality excellence

Flexible hours

Education

College degree

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

Tiffany & Co in Cleveland is seeking a Client Advisor to embody the Tiffany brand in every client interaction. You will deliver exceptional service, build lasting relationships, and contribute to store goals through a personalized, luxury experience.

You should have prior retail or luxury retail experience, be a strong communicator, and be flexible to work evenings, weekends, and holidays. Proficiency with POS systems and client data is preferred; authorization to work in the United States is