Luxury Client Advisor: Craft Memorable Client Journeys

Inside Lvmh; Vanduser (MO); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Tiffany & Co. is seeking thoughtful, curious and optimistic Client Advisors to welcome all visitors and inspire clients to dream while achieving store sales goals.

You will build long-lasting client relationships through personalized service, cross-selling and brand storytelling in a luxury environment. Ideal candidates bring 3+ years in luxury retail, omnichannel experience, strong communication, and a passion for jewelry and customer care.

Qualifications

• Minimum 3 years of experience in luxury retail environment or client-related experience (e.g., hospitality).
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Passion for luxury retail environments; jewelry / watch expertise is a plus.
• Collaborative team player with strong interpersonal and communication skills.
• Thoughtful and service-oriented with knowledge of luxury etiquette.
• Experienced in deploying sales strategies and clienteling initiatives.
• Digitally-savvy and at ease with omnichannel tools.
• Proficiency with POS systems, client tracking systems and Microsoft Outlook/email.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services.
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.).
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity.
• Connect with clients and team members by asking strategic questions and establishing lasting relationships.
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services).
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately.
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.

Skills

Luxury retail experience

Clienteling

Sales strategy deployment

Omnichannel tools

POS systems

Outlook email

Education

College/University degree

Graduate Gemologist / GIA coursework

Tools

POS systems

Microsoft Outlook

Job description

Tiffany & Co. is seeking thoughtful, curious and optimistic Client Advisors to welcome all visitors and inspire clients to dream while achieving store sales goals.

You will build long-lasting client relationships through personalized service, cross-selling and brand storytelling in a luxury environment. Ideal candidates bring 3+ years in luxury retail, omnichannel experience, strong communication, and a passion for jewelry and customer care.