Luxury Client Advisor — Brand & Relationship Builder

Tiffany & Co.; Short Hills (NJ); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Tiffany & Co. is seeking a Client Advisor in New Jersey to embody the Tiffany brand in every client interaction and deliver exceptional service. The role emphasizes developing client relationships, exceeding sales plans, and driving business through elevated client experiences.

Applicants should have experience in retail or luxury retail, good communication, and the ability to work non-traditional hours. Proficiency with POS systems and a college degree are preferred; multilingual abilities are

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client and build relationships.
• Proficiency with POS systems and client tracking systems.

Responsibilities

• Hold the critical position of embodying the Tiffany brand in client interactions.
• Develop client relationships and exceed commercial targets.
• Capture client data and grow repeat client business.
• Deliver a significant portion of sales through repeat client business.

Skills

Retail experience

Communication skills

Customer focus

Flexibility

Multilingual

Education

College/university degree

Tools

POS systems

Microsoft Outlook

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Overview:

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Client Advisor you will:

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily

Service:

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

Experience:

Required:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree.
• Proficiency in multiple languages.

#LI-Onsite

The hiring range for this position ranges from $22.19 - $30.02. The rate of pay offered will be dependent upon
candidates’ relevant skills and experience. Retail management are also eligible for bonus and sales incentives.