Luxury Client Advisor - Bespoke Styling & Fit

Brooks Brothers; Providence (RI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Eight paid holidays

Holiday pay

Job summary

Catalyst Brands' Providence boutique seeks a client advisor with a passion for luxury fashion. You will build lasting client relationships, offer expert wardrobe guidance, and deliver bespoke and ready-to-wear experiences reflecting the brand’s sophistication.

You will conduct wardrobe consultations, manage a personal client book, and drive sales of Made-to-Measure with close collaboration with tailors to ensure perfect fits while educating clients on fabric choices and trends.

Qualifications

• 2+ years in luxury fashion, suiting, or high-end retail.
• Strong understanding of tailoring, fit, and fabrics.
• Proven ability to build and maintain long-term client relationships (clienteling experience).
• Exceptional communication and presentation skills, with a natural ability to connect with discerning clientele.
• High attention to detail and a passion for delivering outstanding service.
• Professional, polished appearance and demeanor.
• Proficiency in CRM and POS systems; ability to manage and grow a personal client book.
• Flexibility to work retail hours, including evenings and weekends.

Responsibilities

• Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs
• Develop and maintain an active client book through relationship building, outreach, and consistent follow-up
• Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes
• Conduct wardrobe consultations and styling sessions both in-store and by appointment
• Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets
• Confidently assist clients in close proximity to take measurements and adjust fit and styling
• Achieve and exceed individual and store sales goals through exceptional service and product knowledge
• Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation
• Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards
• Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients.
• Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience
• Represent the brand with professionalism, discretion, and authenticity at all times.

Skills

Clienteling

CRM knowledge

Luxury retail

Suits & tailoring

Tools

POS systems

CRM software

Job description

Catalyst Brands' Providence boutique seeks a client advisor with a passion for luxury fashion. You will build lasting client relationships, offer expert wardrobe guidance, and deliver bespoke and ready-to-wear experiences reflecting the brand’s sophistication.

You will conduct wardrobe consultations, manage a personal client book, and drive sales of Made-to-Measure with close collaboration with tailors to ensure perfect fits while educating clients on fabric choices and trends.