Luxury Cinema Server & In-Seat Dining Expert

Cinépolis USA; San Mateo (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Milestone gifts

Job summary

Cinépolis USA is hiring Team Members for our luxury cinema concepts, delivering high-level service in our theaters. You will greet guests, guide them through the menu, upsell promotions, and ensure accurate payments while maintaining a welcoming atmosphere.

Base pay ranges from $16.90 to $20.00 per hour, with required ServSafe, Food Handler, and Alcohol certifications. Strong communication, teamwork, and the ability to thrive in a fast-paced theater environment are essential.

Qualifications

• 1+ years of full-service serving experience.
• ServSafe, Food Handler, and Alcohol certifications required.
• Ability to work with Vista Point of Sale System and perform basic math.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Strong analytical and problem-solving skills.
• Is organized and able to prioritize in a fast-paced environment.
• Great communication skills with the ability to handle difficult situations.
• Have integrity and can be counted on to do the right thing.

Responsibilities

• Be proactive with greeting all guests in the theater before they request for service.
• Answer Plex Call System on time to further assist guests.
• Demonstrate Nice and Amazing Service by following all In Seat Dining procedures.
• Guide guests through the menu and upsell promotions, add-ons, or promotions.
• Greet guests and say goodbye to guests whenever possible.
• Demonstrate Passion, Commitment, and Integrity by running food and beverages and assisting other team members.
• Ensure all payments are inputted accurately in the POS and check back with guests.
• Process payments correctly and responsibly to minimize disruptions during films.
• Implement alcohol service and safety training, including not over-serving intoxicated guests.
• Process daily server paperwork accurately.
• Check IDs to ensure minimum age for alcohol.
• Navigate guest complaints and assist with requests or direct them to proper RES if needed.
• Assist with crowd control and seating as required.
• Communicate any theater projection issues to management or projectionist.

Skills

Serving experience

ServSafe certification

Food Handler certification

Alcohol certification

Vista POS System

Basic math skills

Interpersonal skills

Problem solving

Organization

Flexibility

Tools

Vista POS System

Job description

Cinépolis USA is hiring Team Members for our luxury cinema concepts, delivering high-level service in our theaters. You will greet guests, guide them through the menu, upsell promotions, and ensure accurate payments while maintaining a welcoming atmosphere.

Base pay ranges from $16.90 to $20.00 per hour, with required ServSafe, Food Handler, and Alcohol certifications. Strong communication, teamwork, and the ability to thrive in a fast-paced theater environment are essential.