Luxury Bridal Coordinator & Client Experience Specialist

Vivienne Westwood; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bridal commission

Staff discounts

Private health insurance

EAP

Gym discounts

Financial planning

Perkbox discounts

Wellness hub

Cycle to work

Annual leave

Pension

Training

Skill development

Job summary

Vivienne Westwood Bridal is seeking an organized Bridal Specialist to support the day-to-day operations of our Bridal Department, including appointment coordination, client communications, and order administration. This role emphasizes strong administrative skills and sales expertise in luxury or bridal, with a passion for client experience.

The successful candidate will assist the Bridal Manager with scheduling, reporting, and ensuring a seamless journey for our brides throughout fittings,

Qualifications

• Previous administrative experience, preferably within luxury retail, bridal, fashion, hospitality, or a client-facing environment.
• Strong proficiency in Microsoft Excel, including spreadsheets, reporting, and data management
• Advanced knowledge of Microsoft Outlook, including email correspondence, calendar management, and appointment scheduling
• Proficiency in Microsoft Word for document creation, formatting, and reporting
• Excellent written and verbal communication skills
• Strong attention to detail with a high level of accuracy
• Exceptional organizational and time-management skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Experience with CRM systems and client database management preferred
• Professional, polished, and client-focused approach
• Ability to work independently while maintaining strong collaboration with the Bridal Manager and wider team

Responsibilities

• Manage bridal inquiries via email and telephone
• Coordinate bridal appointments, fittings, consultations, and gown collections for bridal manager and self
• Maintain appointment calendars and scheduling systems
• Follow up with clients regarding orders, payments, and upcoming appointments
• Provide exceptional client service while representing the Vivienne Westwood brand
• Maintain professional written correspondence with clients, vendors, and internal teams in a timely manner
• Maintain accurate client records and order tracking systems
• Assist with invoice preparation, deposits, balances, and payment documentation
• Organize bridal files, measurement records, and fitting notes
• Support shipping, delivery coordination, and collection appointments
• Prepare weekly and monthly reports for management
• Assist with data entry, record keeping, and document management
• Liaise with internal teams regarding gown production, deliveries, and alterations
• Monitor order timelines and communicate updates to clients
• Assist with inventory management of samples, veils, and accessories
• Support showroom preparation and presentation standards
• Assist with special bridal events and trunk shows as required
• Maintain confidentiality and professionalism at all times
• Ensure all records and documentation are accurate and up to date
• Support the Bridal Manager with operational projects and administrative tasks
• Contribute to a positive and collaborative working environment
• Follow company policies and procedures at all time

Skills

Administrative experience

Luxury retail

Bridal sales

Excel

Outlook

Word

Communication skills

Attention to detail

Organizational skills

CRM systems

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

CRM systems

Job description

Vivienne Westwood Bridal is seeking an organized Bridal Specialist to support the day-to-day operations of our Bridal Department, including appointment coordination, client communications, and order administration. This role emphasizes strong administrative skills and sales expertise in luxury or bridal, with a passion for client experience.

The successful candidate will assist the Bridal Manager with scheduling, reporting, and ensuring a seamless journey for our brides throughout fittings,