Bridal Specialist - 6 month FTC

Vivienne Westwood; West Hollywood (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Vivienne Westwood is seeking a Bridal Specialist on a 6-month fixed term contract to deliver a personalised client experience and drive bridal and couture sales. You will manage appointments, fittings, and bespoke services while acting as brand ambassador and maintaining CRM records.

The role requires luxury retail experience, strong client relationships, and the ability to work weekends, with a focus on high-value transactions and premium service.

Qualifications

• Experience in luxury retail, ideally bridal or couture.
• Strong client relationships and communication skills.
• Excellent organization and attention to detail.
• Ability to work weekends/evenings.
• Experience with POS and CRM systems.

Responsibilities

• Deliver a luxury, appointment-driven client experience in bridal and couture.
• Build and maintain client relationships to drive repeat business.
• Manage bridal appointments, fittings, and after-sales service.
• Achieve store and personal sales targets and KPIs.
• Maintain showroom presentation and POS accuracy.
• Capture client data in CRM and support retention initiatives.

Skills

Customer service

Relationship-building

Communication

Organization

Multitasking

Tools

POS systems

CRM systems

Job description

ABOUT VIVIENNE WESTWOOD

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values, Gaia, Quality Not Quantity, Activism, Culture & Heritage, guide us daily. If you share our passion for creativity, sustainability, and innovation, we'd love to hear from you

ABOUT THE ROLE

The Bridal Specialist (6-month Fixed Term Contract) is responsible for delivering an exceptional, personalized client experience while driving sales performance, with a particular focus on Bridal and Couture. This role acts as a brand ambassador, building long-term client relationships and supporting the successful delivery of bridal appointments, fittings, and bespoke services.

KEY RESPONSIBILITIES

Client Experience & Sales

• Deliver a luxury, appointment-driven client experience, particularly within Bridal and Couture
• Build and maintain strong client relationships, driving repeat business and long-term loyalty
• Proactively manage client outreach and follow-up, including appointments, fittings, and after-sales service
• Achieve individual and store sales targets, with a strong focus on high-value transactions and maximise every selling opportunity to achieve store and individual sales targets and KPI indicators,

Bridal & Couture Focus

• Act as a specialist in Bridal and Couture collections, with deep product knowledge
• Represent the Vivienne Westwood Brand to the highest standards in all daily activities,
• Coordinate and manage bridal appointments, fittings, and alterations, ensuring a seamless client journey
• Liaise closely with internal Bridal/Couture teams to ensure timely and accurate order fulfilment
• Be able to respond to queries regarding price, location, features, benefits and use of Vivienne Westwood merchandise with an emphasis but not confined to Bridal & Couture,
• Maintain detailed and accurate client records and order tracking
• Handle POS transactions, including returns, exchanges, and overrides, in line with company policy
• Maintain high standards of bridal showroom presentation and visual merchandising
• Ensure compliance with cash handling, inventory control, and loss prevention procedures
• Ensure all customers’ orders and alterations are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures,
• Act as a point of escalation for client queries in the absence of management
• Attend and participate in all store meetings and training events as required,
• Ensure good communication and professionalism is maintained at all times,
• Contribute to a positive, collaborative, and professional store environment
• Capture and maintain client data in CRM systems to support relationship building
• Drive client retention and outreach initiatives, including events and private appointments
• Follow company policies and procedures at all times
• Assist in monthly and annual stock audit
• Complete any other tasks outlined by the store management.
• Any other relevant tasks

Skills & Experience

• Previous experience in luxury retail, ideally with exposure to Bridal, Couture, or made-to-order environments
• Strong clientele and relationship-building skills
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Ability to manage multiple clients and priorities in a fast-paced environment
• Experience with POS and CRM systems
• Flexibility to work weekends, evenings, and peak retail periods

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link