Luxury Brand Experience Architect

Hamilton Jewelers; Princeton (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Hamilton Jewelers is seeking a Brands Operations and Performance Specialist to shape and manage the client and brand experience for Hamilton and its key partners. This role emphasizes embodying Hamilton’s core values and aligning with partner expectations, while ensuring compliant programs and processes across the brand ecosystem.

Weekend availability may be required during peak sales periods. The Brand Experience Liaison will interact with clients visiting Hamilton and those reaching out with

Qualifications

• Experience delivering luxury client experiences in high-end environments.
• Excellent written and verbal communication for client and partner interactions.
• Willingness to work weekends, holidays, and peak sales periods.

Responsibilities

• Curate and enhance the client and partner experience for Hamilton’s brands.
• Implement procedures for education, service excellence, hospitality programs, and customer experience across channels.
• Craft and implement clear client communications regarding brand partners and Hamilton.
• Serve as the first Hamilton representative for brand partner inquiries online, with professional triage.
• Ensure timely follow-up from staff to clients about specific brands and adjust cadence as needed.
• Identify internal/external resources to integrate in the brand partner experience via promotions and partnerships.
• Assist in executing events to elevate Hamilton’s brand and partner brands.
• Liaise with brand partner representatives to implement internal experience initiatives and share best practices.
• Collaborate with Technology & Enablement to select technologies to enhance client and team member experiences.
• Develop procedures to assess client experience for brand partners, including surveys and mystery shopping.

Skills

Luxury client experience

Brand partnership liaison

Impeccable communication

Hospitality programs

Customer service excellence

Trend spotting

CRM proficiency

Education

Luxury retail experience

Hospitality experience

Product knowledge

Job description

Hamilton Jewelers is seeking a Brands Operations and Performance Specialist to shape and manage the client and brand experience for Hamilton and its key partners. This role emphasizes embodying Hamilton’s core values and aligning with partner expectations, while ensuring compliant programs and processes across the brand ecosystem.

Weekend availability may be required during peak sales periods. The Brand Experience Liaison will interact with clients visiting Hamilton and those reaching out with