Luxury Brand Concierge & Client Experience Expert

Brobston Group; Charlotte (NC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

Competitive benefits

Other perks

Job summary

Diptyque Paris in Charlotte is seeking a Brand Ambassador to build relationships through deep product knowledge and luxury service. You will greet clients, educate on merchandise, and drive omni‑channel sales while growing the client base and maintaining store operations.

Role requires a minimum of 3 years in luxury retail; beauty experience is a plus. Schedule includes some evenings, weekends, and holidays with competitive compensation and benefits.

Qualifications

• Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.

Responsibilities

• Enhance the client experience.
• Boost sales through omni channel and out of home base selling.
• Cultivate and grow client base.
• Champion operational excellence.
• Contribute to team success.

Skills

Luxury retail sales

Customer service

Communication skills

Flexibility

Tools

Microsoft Office

Job description

Diptyque Paris in Charlotte is seeking a Brand Ambassador to build relationships through deep product knowledge and luxury service. You will greet clients, educate on merchandise, and drive omni‑channel sales while growing the client base and maintaining store operations.

Role requires a minimum of 3 years in luxury retail; beauty experience is a plus. Schedule includes some evenings, weekends, and holidays with competitive compensation and benefits.