Luxury Brand Ambassador Elevating Customer Experience

Ralph Lauren; Kittery (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Ralph Lauren is seeking a Full-Time Brand Ambassador in Maine to deliver a personalized shopping experience and drive sales with a customer-first mindset. You will be part of a team that embodies inclusivity and RL values while supporting store initiatives and embracing new shopping technologies.

As an ambassador, you will engage customers, maintain store standards, and participate in community outreach. A flexible schedule across days, evenings, weekends, and some travel may be required.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Planning and prioritization/time management skills

Responsibilities

• Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
• Supports the store in the execution of company initiatives
• Supports and participates in team training to execute business results
• Creative in thinking of new way to engage clients and reach out to a wider client base
• Is the ideal representative of the customer experience expectations in store
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
• Engages in store client initiatives and community outreach
• Champion of RL core values
• Embraces RL More ways to shop and new technology
• Supports a collaborative environment with the customer at its core
• Engages in networking and sourcing talent
• Provides on going feedback to Management on successes and opportunities
• Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Maintains exceptional productivity standards through store execution
• Upholds all company policies and procedures
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all time.

Job description

Ralph Lauren is seeking a Full-Time Brand Ambassador in Maine to deliver a personalized shopping experience and drive sales with a customer-first mindset. You will be part of a team that embodies inclusivity and RL values while supporting store initiatives and embracing new shopping technologies.

As an ambassador, you will engage customers, maintain store standards, and participate in community outreach. A flexible schedule across days, evenings, weekends, and some travel may be required.