Luxury Boutique Sales Advisor | VIP Clienteling & Service

Polène Paris; Costa Mesa (CA); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Competitive hourly wage

Medical stipend

Dental & vision insurance

401(k) plan

Bonuses

Paid Time Off

Employee discount

ClassPass membership

Commuter benefits

Growth opportunities

Inclusive culture

Job summary

Polène, a luxury leather goods house renowned for craftsmanship, invites you to join our new South Coast Plaza boutique in Costa Mesa. As a member of the boutique team, you’ll engage discerning local and international clients and bring to life the Polène experience.

We seek at least 3 years in luxury retail, English fluency, and a passion for customer service. You will manage clienteling, support opening and closing, and contribute to a premium shopping journey.

Qualifications

• Minimum 3 years’ experience working with high-end, local and international clientele in a luxury or leather goods retail setting.
• Fluency in English required; additional language proficiency is a plus.
• Availability to work 40 hours per week, including weekends and peak retail periods.

Responsibilities

• Proactively engage with customers to positively impact conversion rates, ensuring each visitor feels welcomed, valued, and eager to return.
• Guide and assist clients throughout their purchasing journey, delivering exemplary service from greeting to farewell.
• Offer personalized and attentive experiences by identifying customer needs and embodying Polène’s service standards.
• Encourage additional sales by mastering and communicating our services during and after each purchase.
• Drive brand loyalty through clienteling, maintaining a digital client book and providing styling advice.

Job description

Polène, a luxury leather goods house renowned for craftsmanship, invites you to join our new South Coast Plaza boutique in Costa Mesa. As a member of the boutique team, you’ll engage discerning local and international clients and bring to life the Polène experience.

We seek at least 3 years in luxury retail, English fluency, and a passion for customer service. You will manage clienteling, support opening and closing, and contribute to a premium shopping journey.